Chase Residential Ltd is a property management and real estate agency based in the UK, operating primarily in areas such as Wembley, Harrow, and Watford. Established in 2016, the company specializes in buying, selling, and letting residential properties. Chase Residential offers a user-friendly platform for clients to search for properties, manage their listings, and receive email alerts for new listings that match their criteria. The company caters to a diverse clientele, including first-time buyers, investors, and renters seeking properties in London and surrounding regions. With a focus on various localities, Chase Residential provides comprehensive services designed to meet the needs of both sellers and buyers, ensuring a streamlined experience in the competitive real estate market.
Reviewers consistently report positive experiences with Chase Residential Ltd. Customers often highlight chase, service, excellent, excellent service.
A minority mention drawbacks around said, then, late, called. Overall sentiment is strongly positive with an average rating of 4.0 stars across 12 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 12 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2023.
| Month | Average | Reviews |
|---|---|---|
| Jul 23 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Excellent service thanks”
“What an absolute waste of time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | 12 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Chase Residential Ltd is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.1).
12 reviews of Chase Residential Ltd. Filter by what matters to you.
Over a year ago
I was on right move looking for properties to rent and I came across a nice apartment, I put in my details and I listed 3 days that I can come in for viewings all were in the evenings. I was then cont... See more
Over a year ago
I can't explain in words how grateful we are to Chase Residential for everything that they have done for us,for being honest and helpful,for going extra mile to help up move quickly.I've been looking... See more
Over a year ago
I confirmed that I interested in a flat and asked to send me the list of next steps to proceed. They were constantly saying that they will send it in a minute, but they never did. I called them 4 or 5... See more
Quick answers to the questions people ask most.
Yes, Chase Residential Ltd is a legitimate company with numerous verified customer reviews. They maintain a high overall rating, reflecting positive experiences from clients who appreciate their professionalism and support.
No, Chase Residential Ltd is not a scam. The company has received a variety of verified reviews which often highlight their helpful staff and efficient service, addressing any concerns customers may have.
Chase Residential Ltd specializes in property rentals and management, providing assistance throughout the renting process. Customers often note the team's professionalism and support in finding suitable properties.
Chase Residential Ltd typically accepts various payment methods for their services, including bank transfers and credit/debit cards. It's advisable to check directly with them for the most current payment options.
Chase Residential Ltd takes customer complaints seriously and aims to address them promptly. Many reviews indicate that the team is responsive and works to resolve issues, ensuring a smooth experience for their clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was on right move looking for properties to rent and I came across a nice apartment, I put in my details and I listed 3 days that I can come in for viewings all were in the evenings. I was then contacted by phone a few days after by Chase Residential to book me in for a viewing, the lady who spoke to me is called Chanelle Pierre. She initially booked us in for Monday at 3:20 but I emailed her back saying if there are any later appointments and she said she can rebook us in for 4:30 which I agreed to. Unfortunately we ran 10 minutes late due to traffic. The navigator was showing we will be there by 4:20 but due to traffic we were 10 minutes late. I realised at 4:05 that we will be late so I emailed Chanelle to apologise and inform her of the situation as her previous emails stated quote “Should you have any problems or if you are delayed, please contact us.” I didnot receive and replies so I assumed everything will be fine. I called at 4:38 to inform them that we are a minute away and that we are not sure where to park. Chanelle answered the phone, I was very politely explaining the situation to which she replied to in a very defensive way saying “but I told you you cannot be late or we will cancel the appointment” I was so shocked by her reply especially that I was so polite on the line and also she never said to me that if we were late they would cancel the appointment, in fact I only ever spoke to her once when she first got in touch to book us in and then all other communications with her were by emails and no where on the emails said that if we are late they would cancel our appointment. Chanelle then puts me on hold for about 2 minutes then comes back saying we have cancelled your appointment because you’re late in a very rude way, I said to her but we have just arrived, why couldn’t they just wait a bit longer especially that it says if you’re delayed just get in touch which she then said to me well why didn’t you get in touch and I said I have emailed at 4:05 and she said “if you cared enough you would have called” at this point I was so shocked I said to her to transfer me to a manager, she refused to do that by first saying no one is available and I said to her then let me speak to someone else and she said what’s it regarding and I said its regarding your attitude, she continued to be rude and when I tried to speak to repeat my request again she said to me “I’m not gonna let you talk all over me” and I said I just want a manager, she then disconnected the line. I was getting so frustrated, I called again and she answered, as soon as she answered I said put me through to a manager it’s my right to put in a complaint and she said what’s it regarding and I said again it’s regarding your attitude so she refused to let me speak to a manager, I said give me your manager’s email or tell me how to make a complaint but she also refused! I was getting very upset as she was continuously provoking me by either staying silent or refusing to let me speak to someone else, I yelled just put me through to a manager and she disconnected the line again! Absolutely outrageous, you cannot deny people to complain!! By far the WORST customer experience I’ve ever had in my life. What an absolute waste of time. If she had initially apologised for the situation and explained that they would need to reschedule as the person conducting the viewing has left then no issues would’ve happened and I would’ve probably just asked to reschedule, but the way this Chanelle came in very aggressive at me blew things out of proportion, and also claiming she said to me that if we are late they would cancel the appointment which is a lie. She really needs to learn to be polite, I think that someone should talk to her soon before your business suffers. All of us need to learn something new occasionally. I guess it is her turn. .
I can't explain in words how grateful we are to Chase Residential for everything that they have done for us,for being honest and helpful,for going extra mile to help up move quickly.I've been looking for a new home for a while and the first time we saw the house and the area we knew that it has to be ours and they make it possible.The process was smoothly and easy,so thank you guys for everything,means a lot for us. Ancuta Herman
I had a disappointing experience with them... We scheduled an appointment with the agent a couple days before and in that day his colleague called me and changed the timing of it for which I could not arrive. Rescheduled it for the next day and when I had arrived at the property I discovered a strong smell of mould. When the studio door was unlocked I saw one of the room wall wet and near to the window frame it could be see the black mould. Moreover, the room was used as a storage for extra furniture. In another words, I have travelled a few hours journey to see a house in poor conditions. No apologies received.
I confirmed that I interested in a flat and asked to send me the list of next steps to proceed. They were constantly saying that they will send it in a minute, but they never did. I called them 4 or 5 times over different days and the response was the same - “I will send it right now…” eventually they just rented the flat to someone else. They totally disrespect people’s time and effort!
Excellent service thanks
The team at Chase Residential are amazing. They have been very friendly, supportive and professional from start to finish. They always respond straight away through email or phone. I really appreciate it and I would recommend anyone and everyone to Chase Residential. Special Thank You to Dharmesh and Tom
excellent service. very professional and pleased with the service and communication
Want the best deals? Contact Tom or Dharmesh who have helped me the start to the end with renting a property. Not only this, I have recommended alot of my friends and they have helped them in the same way with Mortgages and buying a house. Mr Dominic was really polite and explained to me, the things i needed to know as a first time renter. On the other hand, Mr Mohane was always there looking for the right property that suits my preferences and did a fantastic job. Would recommend Chase Residentials to my Family and Friends. Thank you Mr Dominic and Mr Mohane ☆☆☆☆☆
Very impressed with the efficiency and professionalism of the staff at Chase residential. And so pleased to get a quality tenant into my flat so quick. Thanks
Highly recommend Chase Residential to anyone looking for a smooth process, extremely kind and helpful staff who dealt with our problems and understood our needs better than us. They are very efficient and didn't need to chase them at all. Would not go else where if you are looking for quick hassle free and excellent service.
The team is very helpful and understanding. I have children so it was very important for me to find a property that would suit my children. So Chase Residential found the perfect home for my children and I. I am very impressed with their organisational and professional skills. Highly recommended for everybody.
Excellent service. They understood my requirements and are excellent at their job
Chase Residential Ltd is a property management and real estate agency based in the UK, operating primarily in areas such as Wembley, Harrow, and Watford. Established in 2016, the company specializes in buying, selling, and letting residential properties. Chase Residential offers a user-friendly platform for clients to search for properties, manage their listings, and receive email alerts for new listings that match their criteria. The company caters to a diverse clientele, including first-time buyers, investors, and renters seeking properties in London and surrounding regions. With a focus on various localities, Chase Residential provides comprehensive services designed to meet the needs of both sellers and buyers, ensuring a streamlined experience in the competitive real estate market.
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