Review summary

Cassidy Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

Asia beckons once again

Being where you are for a start Have well informed staff who know the business And a smiley face that says “can I help you”

Useful
Share
P
Top Class Customer Service

Customer Service from Louise is on a different level and why I chose Cassidy to other Travel Agents

Useful
Share
Booking a holiday

Louise was really helpful willing to look into multiple alternatives till we found the right holiday then booking was easy

Useful
Share
M
very professional and very easy to deal…

very professional and very easy to deal with

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 141 - 150 of 996 reviews
EG

TIMES GOING OUT CHANGED DRAMATICALLY

My Contact Amanda was very nice and not pushing. I was very disappointed to find we had a "red eye" flight. NOT what it said on the tin. Reel them in and then change the time of the flight - knowing we will be hanging around for 5 or 6 hours before we can get into our rooms.

Useful
Share
Ah

I booked our family holiday for 7…

I booked our family holiday for 7 Adults with Amanda. After all our requests for the holiday Amanda chose a match with a beautiful hotel in Lanzarote. I would certainly recommend Amanda if you are looking to book a family holiday.

Useful
Share
M

Dealing with experienced staff who were able to answer all my queries

Dealing with experience

Useful
Share
BO

Top class experience

I wanted to book something in a hurry. Gave all my requirements to Carla and within an hour she had found exactly what I wanted. I had previously spent hours online looking with no luck or else at a great expense. Carla organised flights, bags, transfers and hotel in one go all at reasonable price. Top class experience.

Useful
Share
VS

Amanda

WE deal with Amanda and she is brilliant. Love dealing with her. She's prompt, speedy, informative, always looking for the best deal for the customer and it's great dealing with her. Amanda has our complete trust. Such a valuable front of shop person for Cassidy Travel.

Useful
Share
DR

Knowledge and experience.

Elaine was very knowledgeable and experienced. You felt you could trust her to give you good advice and guidance on choosing your holiday. Sorted out everything for us. Very efficient and patient.

Useful
Share
c

Very efficient and friendly staff

Very efficient and friendly staff

Useful
Share
MK

I dealt with Stephen Byrne..he was an…

I dealt with Stephen Byrne..he was an absolute pleasure to deal with and made the booking so easy.

Useful
Share
MD

Great response over phone

Great response over the phone. Prompt and knowledgeable.

Useful
Share
Previous1•••141516•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.