Carnival Cruises. Reviews

Misleading Booking Information and Dining Disappointment – P&O Azura July 2025 I travelled aboard the Azura with P&O Cruises in July 2025 as part of a family group of ten. Prior to booking, we were assured by P&O’s sales team that evening dining together would be arranged without issue. This assurance was a key factor in our decision to proceed. Unfortunately, this commitment was not upheld. Throughout the cruise, we faced repeated challenges securing group seating, despite making every effort to follow the correct procedures. On one occasion, we were directed to a table that had already been occupied by another party. This led to a visibly awkward and uncomfortable scene in front of other guests, with no immediate solution offered. It was an embarrassing moment that left our group feeling dismissed and undervalued. P&O later admitted that incorrect information had been provided at the time of booking, but they declined to classify this as mis-selling. A goodwill gesture of £100 was offered onboard, but it did not adequately reflect the disruption and disappointment caused when we had paid c£30k While the waiting staff were consistently courteous and professional, the overall experience was undermined by poor communication, broken promises, and a lack of accountability. I have escalated the matter to ABTA and hope P&O takes meaningful steps to prevent similar issues

Had to cancel due to family medical reasons, 8 months notice, I didn't sign up on any special promotion...no refund, & another charge of which I am yet to find out what for. DON'T BOOK WITH CARNIVAL

This ship should be retired. Carnival Conquest is old, dirty, and falling apart. The rooms are outdated and poorly maintained. Cleanliness across the ship is awful — I didn’t even dare go near the pool, it looked gross. The kids’ club is way too small and overcrowded all the time. The beds? Absolutely terrible. Thin, lumpy, and unsupportive. After one night, my neck, back, and whole body were aching like I’d slept on a pile of cardboard. Easily the worst sleep I’ve had anywhere. What really shocked me was the constant smell of marijuana all over the ship. Hallways, elevators — it stank everywhere. It was disgusting, especially on a “family” cruise. Carnival staff seemed to ignore it completely. Add to that the noise — people yelling and partying in the halls until 3 AM. Impossible to sleep. No enforcement, no control. This wasn’t a vacation — it was a nightmare. Carnival Conquest is a joke. Never again.

To the crew of the carnival splendor I would like to say thank you for looking after my family when I had to leave the ship for medical reasons.To the crew at guest service I can’t say thank you enough for helping my family I don’t know which member it was that let my wife use his phone and office to call home and call me in the hospital THANK YOU To All of you THANK YOU looking forward to sailing with you again

I have nothing but Praise for the service I received from Jarrett a Carnival Cruise Planner. You are a credit to Carnival. You are so sweet and nothing is too much for you to do. Having had our Luminosa cruise cancelled by Carnival because of Cyclone Alfred, my family group of x5 are trying to re-book another x2 cabins for a similar cruise. Jarrett has been so accomodating with this for me, from checking on all available cruises and being transparent with ‘costs’ and placement of cabins. I could not have done this without his help. We have finally found a Cruise to suit all our requirements and have proceeded to work with Jarrett to lock this in. Carnival, I hope that you realise how fortunate you are to have Personal Planners like Jarrett. Not only have I stayed with Carnival for another Cruise but I specifically chose Jarrett to be our Planner. Well done and Thank you J. A footnote on this review……I was originally with another Travel Agent but needed to contact Carnival direct and had spoken to Jarrett. Even-though he knew I was with a competitor,his ‘service’ and ‘professionalism’ never wavered… When the original Cruise was cancelled, it was a ‘no brainer’ for me to book direct with Carnival and have Jarrett onboard. I’ll definitely spread the good word.

Wir das erste Mal mit Carnival Cruise gefahren und auch letzte Mal! Einchecken ging schnell und ohne Probleme! Das Schiff war klein und machte hier und da einen runter gerockten Eindruck! Unsere Kabine empfangen wir als echt klein. Wenn man viele Leute an Bord haben will geht das nur mit kleinen Kabinen. Das Personal an Bord sehr freundlich obwohl sie dir immer versucht haben ein Bucket aufzuschwatzen! Wir haben in Nassau eine Jeeptour gebucht Automatik! Runter vom Schiff unseren Ansprechpartner gefunden der ganz offensichtlich mit den Papieren und den Tickets der Leute überfordert war! Dann ging es mit einem Shuttle zu den Jeeps. Da ich eine Unterschenkel Prothese trage , habe natürlich ein Automatik gebucht! Der Guide vor Ort gab mir aber ein Schalter. Ich haben ihm die Situation ( trotz kurzer Hose) erklärt, hat ihn aber nicht groß interessiert! Ende vom Lieb kein passendes Auto zurück zum Hafen! Extrem unprofessionell! Auf dem Schiff am Tresen haben wir uns beschwert und wollten unser Geld für die Tour zurück! Ging anstandslos! Dann wollte man uns so leise und so schnell wie möglich loswerden und versprach uns noch eine Überraschung und siehe da , die Überraschung war es gab keine Überraschung! Egal der Tag ist versaut gewesen! Echt übel dieses Verhalten! Frühstück war ab 06.00 Uhr aber einige Stände machten dann erst ab 07.00 Uhr auf! Finde ich übel ! Wenn ich schreibe ab 06.00 Uhr dann sollte auch alles verfügbar sein!

Had a great time on a Carnival cruise from Miami around the Carribean islands with my family and my parents! Good price, loads of activities, food is great. It's definitely not my last cruise with this company

scammers they scammed me today how to get my money back?

I have cruised over 26 times with Carnival and have had the best time with family and friends ! No wonder its called " The Fun Ship " I love the Spa and I always have a relaxing spa treatment planned on every sailing .

We have cancelled our intended P&O cruise out of Brisbane due to their total lack of client support (a misnomer if there ever was one) Our sad saga is too long to detail here; suffice to say that we have spent the past three months trying to effect a very simple change in cabin configuration (we had booked two adjoining penthouse suites). Our efforts have involved two direct phone calls (each taking more than one hour), three emails, and multiple complaints forwarded via the commendable Ajust.com.au website. Nevertheless...we received not one response from this company. Not a single one! Therefore we have decided on principle to take our business elsewhere, and perhaps if enough others do likewise, this company will be forced to change its ways if it wishes to stay afloat.

This company lie and mislead you about their cruise packages ! P&O Cruises are the worst part of the group ! I can only compare them to a floating Butlins but worse ! They added drinks to our bill, put us up in a flea infested room with a broken bed, no working TV, leaking shower and no working air con ! We saw cockroaches in the kitchen area and to top it all found out that our boat had been in a crash says before and shouldn't have sailed ! Put in a complaint and just got lied to, misled and they tried to fob us off. This is now with ABTA ! WITHOUT ANY DOUBT the worst holiday ever experienced ! AVOID AVOID AVOID ! The bottom of the cruise barrell !!!

Carnival könnte mit seinen Cruises bei Reisefans hierzulande einen viel höheren Stellenwert einnehmen, wenn die Presseabteilung einen engagierten Job machen würde - so wie beispielsweise das AIDA Presseteam. Aber wenn man mit dem PR Team von Carnival Kontakt aufnimmt, dann kommt leider gar nichts zurück. Eigentlich braucht man dann so ein PR Team auch nicht - schade, da werden echte Chancen vertan.

My name is Tonin Gjekmarkaj. I booked 7 tickets from August 15 - August 22. One of us was of Albanian citizenship, but had a USA tourist visa. Before booking the tickets I asked two-three times Anna(Annahle)Carlos in charge of Personal Vacation Consultant, if the Albanian guy could travel to Alaska. Her answer was “yes, of course, cause you’re traveling within 50 states of USA”. I asked her again: Does the cruise navigates through the territorial waters of Canada?” Her answer:” Yes, he can stay on board the cruise, but not descend on Canadian land”. The check-in security didn’t allow the Albanian tourist to embark on Carnival Cruise. My wife and my two sisters with their husbands embarked, but I had to cancel even my trip just not to leave alone my Albanian tourist cousin. What a stress! Carnival Cruise owes me $4200 for two booked tickets because Anna deceived us.

Had a really bad time with the customer service over the phone, felt like they were discriminating against me. Got so fed up, I decided to cancel my cruise. They told me to do that at the place I bought the ticket, which was okay. But when I asked how I could leave feedback or make a complaint about their service, they told me they didn't have a way to do that, no email, no online form, nothing. Instead, they told me to contact the Port Authorities?! I told them my complaint had nothing to do with the Port Authorities, and they agreed but didn't offer any other solution. Seriously not cool how they treated me and then tried to pass the buck to someone else! No wonder they don't have a way to complain—if no one can say anything, they never have to deal with the mess they create. So, a heads up to everyone: Don't book with this cruise line!

They have got the complaints procedure nailed. They just ignore them. Sent many emails to P&O that were just ignored. Wrote letter to CEO of Carnival in Uk, they eventually half responded to my complaint concerning the worst cruise we had ever been on, aboard Arcadia in December last. They did not fully answer my complaint. Have emailed ‘executive office support’ who have just totally ignored the emails. Emailed Josh Weinstein, CEO Carnival Corporation, other than the automated reply, nothing. They have dispensed with so many things to cut costs, one being the nightly turn down meaning you do not get towels unless you ask for them. They used to have a ‘why book P&O’ and gave a long list of reasons, one of which was the daily steward service and nightly turndown. That’s seems to have disappeared from their sales splurge. As I said, it was the worst cruise we have ever been on, and we have done well over 20, a lot of them with P&O, they used to be brilliant, now not so. Some staff extremely rude, buckets outside our cabin door for the whole of our 10 day cruise catching the drips from just one of the many on board. Booked ‘fine dining restaurant’ for our 50th wedding anniversary, served by waiters in ‘deck jackets’. For most of the cruise the dining room was freezing cold. Nora virus onboard, no health checks, questionnaire or proof of Covid vaccine asked for when we boarded, Covid case on board, people filling water drinks bottles from dispenser while crew watched. I could go on forever.

Terrible money grabbing

Dear Millie Spicer Carnival Cruises I do not appeciate your ignoring my email as previous I now Notice every time I send a email reply comes back out of office and will return in 3 to 5 days no wonder there are so many cruisers not receiving their refunds I requested a refund for our future cruise deposit which when I gave it was guaranteed it would be refunded when requested it is now 3 months since requested and still not received after chasing on telephone and my complete waste of my time at my expence and promises was told a cheque was posted on the 1st June why not return to my credit card which was charged originaly still not received up to the 17th July cannot get any sattisfaction I NOW HAVE NO ALTERNATIVE BUT TO REPORT THIS TO ABTA AND USE ALL THE SITES LIKE TRUST PILOT FACEBOOK AND TWITTER TO EXPOSE HOW PRINCESS AND CARNIVAL ARE TREATING THEIR CLIENTS WILL NEVER BOOK ANOTHER CRUISE WITH CARNIVAL IF THIS THE THE SERVICE YOU OFFER -----Original Message----- Sent: Sat, 11 Jul 2020 10:37 Subject: Re: Ref: HX2JWN Dear Millie Spicer Despite my many Telephone calls at my expense to your Customer Services and email that was Requested in May for a Refund of the Future Cruise Deposit which I was told was sent out on the 1st June as of today's date 11 July nothing has been received all I get is request from your advisers to be patient it will arrive by cheque shortly this is not acceptable as when I gave the future cruise deposit I was guaranteed it would be refunded immediately if requested I am now very concerned regarding the integrity of Carnival Cruises and Princesss as I have no alternative but report this to ABTA as it is a fragrant delay action it does not take 3 months to get a refund which I am entitled to is this the way you give confidence to a future regular cruiser who has sailed so many times on your fleet of ships Await your Very Urgent Reply -----Original Message----- Subject: Ref: HX2JWN Thank you for contacting Princess Cruises. I just wanted to contact you to let you know, we know you’re waiting for your refund for your Future Cruise Deposit and may be frustrated by how long it’s taking. We hear you and are doing everything in our power to get it to you as soon as possible. Rest assured we’ve received your request, and it’s in our queue. We ask for your continued patience in affording us the time to work through the refunds properly. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. We want to try to make sure each and every guest's booking is handled accurately, and as efficiently as possible and this is taking more time. As always, we thank you for your understanding and hope you and your loved ones are staying healthy and safe during this difficult time. Assuring you of our best intentions at all times. Millie Spicer Millie Spicer Guest Relations Representative & Family Assistance Princess Cruise