Without any doubt the worst cruise ship…
Without any doubt the worst cruise ship company!
This was our 5th and now last, cruise with this company! They've gone from top to very bottom of cruise companies!
Cruise to Canary Islands started with no end of problems with their useless App you have to use to do pre cruise stuff on. It fails, crashes and leaves you wondering if its been done n worried if you've completed it !
Staff on board were at times rude and bar service waiting times ridiculous, because they were so understaffed with previous staff not returning post covid ; I cam see why !
We waited OVER 1 1/2 hrs for our waiter served drinks order on one occasion. The food was sub standard with cracked n chipped plates n glasses used, the drinks package was a con n now has a daily AND price limit on it (we were never told about when buying this package), some of the drinks actually ran out the excuse given was that the drinks supply comes from the U. S in a container and didn't arrive at the Port in time ?? REALLY???
It was disorganised when attending their 'muster point' meeting, so hod only knows what it would have been like for real ! We queued and queued prior to boarding in extreme heat for over 2 hrs !
Lodged a complaint, no response to emails sent asking for even an acknowledgement, tried calling their Customer 'Service ', on hold for over an hour.. I totally give up with this company, 4 x long standing customers lost !!
AVOID AVOID AVOID !