Inefficient is what best describes your company. Packages were delivered to your Olaiya Lagos address on February 24th, 2025 and my friend was told 8 - 10 days to the US. I left Houston for New Jersey on the 7th of March for preparation for what it was meant for only to be told, we will contact you when we receive your package”. That was okay because I still had time. It took a call to your London office for us to find out that my packages did not leave Lagos, Nigeria,until the 7th of March!!!! This was after your customer service officer or manager spoke rudely to and hung up on us???? Have I received my packages???? NOOOO! Now, I am being told that US airlines are having issues???? What issues? My brother dropped off packages at Amgray Logistics in Ikeja Lagos on the 2nd of March and was told the packages will not leave until the 7th, that is transparency, and it will get to Houston within 8 - 10 days. Amgray Logistics sent me a message that there was a delay but by 2pm on Wednesday, the 26th, I will be notified on when to pick up. And did it happen, yes it did!!!! Cargonaija is there telling me airline issues, no be same airline Amgray use? All I am getting from your company now is “sorry for all inconvenience”.
Please, people, this company is inefficient with rude staff. And like I stated in my google review, for every good review, I will counter it. It’s been 6 weeks for a 8 - 10 days delivery and yet to be notified that my packages are ready for pickup. And their customer service officer even had the audacity to tell me I should have done express delivery if I knew it was urgent????? No, ma’am. You should have told me the truth that you don’t do 8-10 days! I will go on your Facebook, instagram,and TikTok accounts to leave my review of your company.
Reply to Cargonaija:
Thank you for responding to my review, that is a plus for you.
I will like to start off by saying my intention is not to tarnish the image of your company. Far be it, mi o ki n se ota aje (I am not an enemy of progress). That been said, I will want you to look inward and make changes where necessary. The main will be to train your staff, whether they are just packaging for you or they are in the office for administrative purposes. Make it possible for your customers to track their goods, even if the goods will first arrive in the UK. Please, be more transparent.
To the matter, even if your consolidation shipment is between 2 - 3 weeks, it’s been over 3weeks (5 working weeks to be precise). Us telling you it is urgent should not even arise. If 2-3weeks wouldn’t work for us, we would have said something or inquired about other options.
I reached out to your US team on 7th March, 11 days after my goods were dropped off. If your staff told you, he or she explained the situation to me and offered the option of switching to your express courier service, that is a lie. Was it the lady in Nigeria that was rude, telling us we were stressing her out, and hung up on us,knowing fully well that my goods were still there, unsent, or your US team member that all he told me was “we will call you when your goods arrive”? Please, let me say it again here, Amgray Logistics got my goods on the 2nd, explained to my brother that the goods will not leave till the 7th and we should get the goods by the 26th. Did it happen, yes!!!!!! From Lagos, Nigeria too.
Of course, there will be situations or circumstances beyond our control, but you left us in the dark. Up till this moment, “we are sorry for all inconveniences” is what your Olaiya Office is still telling me. If someone had said something, there wouldn’t have been a need for this. But, I got someone’s attention and I have a date that I don’t know if to believe or not.
Once again, my review is not to tarnish the image of your company. I have a private practice too and if someone leaves a honest review, I will look into learning a lesson or two from it. Iree o!
