Staff very helpful
Staff very helpful. Full of good advice. Everything was done quickly and smoothly.

Capital Credit Union is a modern financial cooperative based in Ireland, dedicated to providing a range of financial services to its members. The company offers various loan products, including personal loans, mortgages, and business loans, designed to meet the diverse needs of individuals and families. In addition to lending, Capital Credit Union provides savings accounts, investment options, and financial planning services, ensuring that members have access to comprehensive financial support. The target market for Capital Credit Union includes individuals seeking personal banking solutions, families looking for affordable loan options, and small businesses in need of financial assistance. With a commitment to community values, the company prioritizes member service, ensuring that customers are treated as individuals rather than just account numbers. Its user-friendly online platform and mobile app further enhance accessibility, allowing members to manage their finances conveniently from anywhere.
Reviewers consistently praise Capital Credit Union for its friendly and helpful staff, highlighting their professionalism and efficiency throughout the loan application process. Many customers report a seamless experience, with quick approvals and excellent service, particularly noting the responsiveness of staff members like Mark and Jordan.
However, a few reviews express frustration regarding delays and issues with application uploads, suggesting that some customers feel their time is wasted during the process. Despite these minor complaints, the overwhelming sentiment remains positive, with consumers appreciating the accommodating nature of the staff and the overall quality of service. Capital Credit Union is recognized for its strong customer support, making it a recommended choice for financial services. Overall, the sentiment is predominantly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 4.1 | 8 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 7 |
| May 25 | 4.8 | 6 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are very friendly and helpful no matter what the query”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | +5% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Capital Credit Union is #2 of 5 on overall rating in this group.
60 reviews of Capital Credit Union . Filter by what matters to you.
Staff very helpful. Full of good advice. Everything was done quickly and smoothly.
Suzie has always been great and I really appreciate her help throughput my loan process
Straight clear personal approach! Process ,terms and conditions very transparent
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My recent interaction with dundrum and leopardstown capital credit union was very heart felt and emotional. The standard of professionalism self worth and respect was outstanding to my suitation. Iam so greatful to my ongoing support and integrity of customer care.. highly recommended...
The staff at Capital Credit Union are incredibly efficient, helpful and friendly. They make the whole process so quick and easy. I would recommend them to anyone who is thinking of what financial institution to either save or borrow from.
excellent service and no time wasting just collected the money from the shop very helpful staff who I would recommend very highly 10/10
Lovely people to deal with Very personable
So easy to apply, and great help when I needed it to sign document. Money transferred to my account within days. Excellent!
My elderly mother recently applied for a personal loan. The entire application process was handled very smoothly and efficiently. The initial application was completed over the phone in a matter of minutes and the approval came through within hours. The staff were all fantastic, especially the loan officer we dealt with named Mark Lawless who was extremely courteous and professional. My mother had recently had an accident which has left her unable to walk without the aid of a wheelchair, so attending our local office in person to sign the forms was impossible. Mark was very understanding and talked her through the process of digitally signing online instead which was an enormous relief and far more convenient. 5 stars are not enough. Overall an excellent experience and I would recommend without reservation.
I applied online, then received a call from Jordan. So professional and extremely easy to converse with. Following a couple of tech errors trying to upload docs, Jordan was very helpful and patient, I eventually mastered it! Got approval within 24 hours as promised. Excellent service.
I have been with Capital credit union since I was nineteen have always depended on them and I've never been let down from needing a washing machine,new boiler to a car whatever I've needed over the years I'm very thankful especially to the staff who've been fantastic to me over the last 30 plus years thank you 😊
I got my loan approved quickly. The online tool for loan applications is easy to use.
Received same day approval. Dealt with efficient professional staff and made the experience hassel free and pleasent
I was made feel at ease everything was explained to me and she was very patient with me any questions I asked was answered was very happy with the experience
I dealt with a lady from your head office, Sandra I think her name was. So straightforward and helpful at a stressful time.
Friendly, quick and easy to arrange loan
Capital Credit Union is a modern financial cooperative based in Ireland, dedicated to providing a range of financial services to its members. The company offers various loan products, including personal loans, mortgages, and business loans, designed to meet the diverse needs of individuals and families. In addition to lending, Capital Credit Union provides savings accounts, investment options, and financial planning services, ensuring that members have access to comprehensive financial support. The target market for Capital Credit Union includes individuals seeking personal banking solutions, families looking for affordable loan options, and small businesses in need of financial assistance. With a commitment to community values, the company prioritizes member service, ensuring that customers are treated as individuals rather than just account numbers. Its user-friendly online platform and mobile app further enhance accessibility, allowing members to manage their finances conveniently from anywhere.
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