Friendly staff always there to help…
Staff are very friendly and helpful no matter what the query

Capital Credit Union is a modern financial cooperative based in Ireland, dedicated to providing a range of financial services to its members. The company offers various loan products, including personal loans, mortgages, and business loans, designed to meet the diverse needs of individuals and families. In addition to lending, Capital Credit Union provides savings accounts, investment options, and financial planning services, ensuring that members have access to comprehensive financial support. The target market for Capital Credit Union includes individuals seeking personal banking solutions, families looking for affordable loan options, and small businesses in need of financial assistance. With a commitment to community values, the company prioritizes member service, ensuring that customers are treated as individuals rather than just account numbers. Its user-friendly online platform and mobile app further enhance accessibility, allowing members to manage their finances conveniently from anywhere.
Reviewers consistently praise Capital Credit Union for its friendly and helpful staff, highlighting their professionalism and efficiency throughout the loan application process. Many customers report a seamless experience, with quick approvals and excellent service, particularly noting the responsiveness of staff members like Mark and Jordan.
However, a few reviews express frustration regarding delays and issues with application uploads, suggesting that some customers feel their time is wasted during the process. Despite these minor complaints, the overwhelming sentiment remains positive, with consumers appreciating the accommodating nature of the staff and the overall quality of service. Capital Credit Union is recognized for its strong customer support, making it a recommended choice for financial services. Overall, the sentiment is predominantly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 7 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 4.1 | 8 |
| Dec 24 | 5.0 | 4 |
| Jan 25 | 4.2 | 5 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 7 |
| May 25 | 4.8 | 6 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Staff are very friendly and helpful no matter what the query”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | +5% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Capital Credit Union is #2 of 5 on overall rating in this group.
60 reviews of Capital Credit Union . Filter by what matters to you.
Over a year ago
Staff are very friendly and helpful no matter what the query
Over a year ago
Once I was able to provide all relevant documents, I received a call from Mark within hours to say it was approved.
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Staff are very friendly and helpful no matter what the query
Once I was able to provide all relevant documents, I received a call from Mark within hours to say it was approved.
Applied online for a loan. There was a problem with my application upload but I received a call and follow up emails from Jordan, who was very helpful and professional in helping me get the issue sorted out. Application went through and loan was approved and lodged in my account the next day. Excellent all round service.
Great service amazing staff everything done over phone. 5*****
Amazing service as always. I recently took out a loan from the Dundrum branch and the guy's there were so helpful and efficient. I dealt with Jackie who was amazing. She got back to me quickly and gave me the best advice on which type of loan to go with. Have previously dealt with Joyce and who is also a pleasure to deal with.
I have been with Dundrum CU for many years now and each time I apply for a loan the process is so easy and without problems and the customer service from the people there has to be the best I've ever encountered in banking. I can't recommend joining the CU enough, it's a wonderful bank with even more wonderful people working there.
Staff were very helpful and the loan process went smoothly.
I've gone for another loan🙈 and the guys just are soooo nice ....very friendly...always make it so easy to do...I will admit ...dundrum staff are amazing...if only for them....i would be lost.. Thank you guys for being such an amazing gang 🥰😊😊
Professional and courteous staff. It was all done over the phone. Nice people too.
Girl I spoke to on the phone was so helpful and efficient, gave me a call back in less than an hour to let me know I was approved this also was a Thursday before a bank holiday which can be a busy time. I was really happy with the service that I was provided with.
They are very flexible and helpful. I got my 2nd loan soo quick. I moved county but I wouldn’t change them.
I’ve been a member of Drimnagh credit union since I was 7. I was very reluctant to stay with them when capital took over. To say I’ve been proven wrong is an understatement. Service has been second to none and always dealing with friendly & knowledgeable staff. Will continue to use and promote Capital Credit Union
Every time need help the staff and the loan manger very helpful. Very quicky application by phone so quick.
Absolutely amazing service for my loan. They now have a loyal customer
The staff are always a pleasure to deal with, they have great knowledge and understanding,a great service provided by all, I have been a member for many years now and will continue to do so.
Very pleasant and easy to deal with,highly recommend banking with them.
From start to receiving the loan wes only a matter of days. The staff are very efficient and pleasant to deal with.
The staff member who looked after me was so helpful and knowledgeable on what would work for me. Done online and phone and was sorted with 3 days of 1st application.. delighted with rate and speed of application. Highly recommend going back to Credit union for loans.
It's just really great has been for years. I rely on the credit union in place of any other lending institution, (thankfully getting much less need with the passing years), it feels like a community like you're speaking to people with real lives, I love it, and I'm not alone!
Capital Credit Union is a modern financial cooperative based in Ireland, dedicated to providing a range of financial services to its members. The company offers various loan products, including personal loans, mortgages, and business loans, designed to meet the diverse needs of individuals and families. In addition to lending, Capital Credit Union provides savings accounts, investment options, and financial planning services, ensuring that members have access to comprehensive financial support. The target market for Capital Credit Union includes individuals seeking personal banking solutions, families looking for affordable loan options, and small businesses in need of financial assistance. With a commitment to community values, the company prioritizes member service, ensuring that customers are treated as individuals rather than just account numbers. Its user-friendly online platform and mobile app further enhance accessibility, allowing members to manage their finances conveniently from anywhere.
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