Just what I needed.Thank you.
Just what I needed.Thank you.
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Build and Plumb receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
Just what I needed.Thank you.
Prompt delivery
Good, prompt service
Easy to order,delivery service was exelent.Was kept informed on the progress of the order up to the delivery.
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buildandplumb.co.uk1,000 total β’ Write a review
Good price, prompt delivery, goods exactly as described
Date of experience: September 26, 2024
US
Firstly paid for an item to be next day delivery and it did not arrive next day. However...then the item came and was described as a 'double Seal' drain cover. When it arrived it did not look like it had two seals so I enquired with the seller, and the manufacturer (with product code). This was a Friday and did not get a response as it was late so had to fit the item as it needed to be in place. On Monday the manufacturer confirmed it was a single seal unit (so not as described online). I contacted the seller and they have basically ignored me since- not reply to my emails after I complained. Not great as I has fitted the unit and had to take it out and fit the correct one from a different supplier.
Date of experience: September 25, 2024
Order was supposed to be next day but took over 10. Was encouraged to spend more for free delivery and a free snickers water bottle. Had free delivery but told in message I had to spend the extra money on work clothes and not tools. Nowhere did it mention this when I placed order. Happy with the product but not the promises.
Date of experience: September 25, 2024
US
Ordered product Wednesday paid next day delivery, 2 days later still hadn't received delivery, spoke to someone on the phone said its still showing as in their delivery depot said they'll get back to me but didn't. Waiting til Monday afternoon still hadn't turned up so ask for refund which they did very quickly. So only negative was delivery issue which I guess not build plumbs fault but it was the not getting back to me which was frustrating as needed to product for the weekend to do the job, ended up buying from Toolstation on the Saturday morning.
Date of experience: September 25, 2024
Ordered a Ball Float and Bottom Inlet Float Valve with adjustable arm which were competitively priced and despatched very quickly. Unfortunately the adjustable arm was missing from the sealed pack - the manufacturers, not Build and Plumb's error. Liam at Build and Plumb was extremely helpful and a replacement was despatched very promptly. As I have said in the review title .. great service.
Date of experience: September 24, 2024
Good communication and fast deliver.
Date of experience: September 23, 2024