Review summary

Build and Plumb receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

c
Just what I needed.Thank you.

Just what I needed.Thank you.

IM
Stress free

Easy to order,delivery service was exelent.Was kept informed on the progress of the order up to the delivery.

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All reviews

1,000 total β€’ Write a review

Showing 871 - 880 of 996 reviews
M
5 out of 5 stars

Another decent business to support over…

Another decent business to support over Amazon. Got my order right all as described

Date of experience: October 11, 2024

RT
5 out of 5 stars

Excellent in all respects including…

Excellent in all respects including sending on next day service despite being after cut off time.

Date of experience: October 11, 2024

G
5 out of 5 stars

Great Customer Service

Despite the jacket I ordered being too small and not available in my preferred size, I received a prompt response from the customer service team. They promptly processed a refund, ensuring a satisfactory resolution to my issue.

Date of experience: October 10, 2024

CM
1 out of 5 stars

next-day delivery (what a joke)

I made an order for next-day delivery, paying extra to ensure that I had the items for the next day, but unfortunately, my package arrived a day later than expected. I emailed the company informing them what had happened, and asking for a refund for my next-day delivery charge, I haven't heard anything from the company and I still haven't received a refund.

Date of experience: October 10, 2024

JM
5 out of 5 stars

Quick Delivery

Quick Delivery

Date of experience: October 10, 2024

MD
5 out of 5 stars

Great stuff quickly delivered.

Great stuff quickly delivered.

Date of experience: October 10, 2024

MW
4 out of 5 stars

HH Jacket

Website is easy to navigate. Very good price for the jacket. Ordering process straight forward. Order listed as despatched within 7 working days. No further communication so I called on day 6 for an update and was informed the jacket usually takes up to 10 days. The order was sent in 11 days.

Date of experience: October 10, 2024

ND
5 out of 5 stars

Great price and product

Sizes for the bigger man

Date of experience: October 10, 2024

JS
5 out of 5 stars

Excellent product and easy to apply

Excellent product and easy to apply, but not cheap!

Date of experience: October 9, 2024

N
2 out of 5 stars

Be aware

Be aware that if you buy Kartel products from this company your contract seems to be not with Build and Plumb but with Kartel, the manufacturer, who have the worst customer service. If their customer has issues, instead of stepping up like they should Build and Plumb can only ineffectually suggest you buy another while they try and sort it out, refer up or promise to get back to you and don't. I have given 2 stars instead of 1 as after months (holding up our build) and many, many phone calls Build and Plumb finally responded as they should have in the beginning

Date of experience: October 9, 2024

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