Review summary

Build and Plumb receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

c
Just what I needed.Thank you.

Just what I needed.Thank you.

IM
Stress free

Easy to order,delivery service was exelent.Was kept informed on the progress of the order up to the delivery.

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All reviews

1,000 total β€’ Write a review

Showing 161 - 170 of 996 reviews
tm
1 out of 5 stars

Terrible

Terrible, only received 1kg of mortar dye when I paid for 7 kg Then could get through on phone

Date of experience: May 20, 2025

JH
5 out of 5 stars

Quick and easy

Quick and easy

Date of experience: May 19, 2025

BG
5 out of 5 stars

Good service

Good service

Date of experience: May 19, 2025

ME
5 out of 5 stars

A great product at a very competitive price.

A great product at a

Date of experience: May 19, 2025

v
2 out of 5 stars

Ordered an 'in stock' product

Ordered an 'in stock' product. Received a dispatch notification the day after order (as expected). I call them a few days later when nothing arrives, I was advised that the product hadn't actually been dispatched because it wasn't in stock, I was given assurances that they now had the product in stock and it would be shipped for delivery the next day. Call the next day, still not going to be delivered. They did then refund immediately when requested...

Date of experience: May 19, 2025

CM
5 out of 5 stars

Delivered promptly

Delivered promptly - just the item what we needed

Date of experience: May 19, 2025

J
1 out of 5 stars

Decking oil arrived 2 days after…

Decking oil arrived 2 days after delivery date promised which meant days leave taken for nothing. When it finally did arrive the box was badly damaged and tin was dented. The delivery driver said it was down to very poor packing. Not impressed 😑

Date of experience: May 19, 2025

sw
5 out of 5 stars

Excellent customer service

Excellent customer service

Date of experience: May 18, 2025

KW
5 out of 5 stars

Ordering was simple and to the time…

Ordering was simple and to the time scale given. The courier delivered as informed.

Date of experience: May 18, 2025

MD
4 out of 5 stars

Great dispatch time

Great dispatch time. Tap I ordered was damaged slightly when I received them. I Contacted the team and they ,after uploading some photos to them,quickly agreed to an exchange and for a royal mail collection of the damaged ones. a replacement was literally with me a couple of days after.Overall, a really good experience. Would recommend this company without hesitation.

Date of experience: May 17, 2025

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