11 months ago
I have been struggling with getting referrals and assessments through Solihull and Birmingham Mentalheath Services at Yewcroft. I have been promised callbacks and socialworker contact for three years... See more
Over a year ago
What on earth is the point of having a ‘support worker’ when you can’t contact them? Blocked numbers, no email…waited 2 months for a reply. Now, introduced me yet another waste of space company. I’m,... See more
Racism and Disability Discrimination, seriously harmed my health today by ignoring reasonable adjustments. Serious incidents within the organisation including the data officer and the customer relations adviser happened this Friday. They will be named and shamed these racists.
I have been struggling with getting referrals and assessments through Solihull and Birmingham Mentalheath Services at Yewcroft. I have been promised callbacks and socialworker contact for three years without any success. The teams keep passing on responsibility to other teams which then claim it is not them but whomever and fail to provide effective adequate and reasonable levels of support. I am entitled to support within section 117 of the CMHA, to no avail. The team as completely failed me and have aloud my case to fall through the cracks passing the finger of blame for their incompetence back into my court. On top of all this the service as failed to undertake any responsibility for not providing a mandatory service or for not fulfilling their Dury of Care. Without even an apology or fir any reasonable adjustments through their so called training. I have needed to contact my MP seeking their support and potential sue the Service for their failings, or indeed enter a Parlimentary Ombudsman Complaint to achieve going a voice.... Thank you. Good Mentalhealth...
When there are people in need of there services or if you need help getting relevant information there is no one picking up the phones to assist with enquires which is ridiculous as my clients are vulnerable i am number 1 but yet no one cant pick up the phone and its been half an already. absolutely ridiculous.
What on earth is the point of having a ‘support worker’ when you can’t contact them? Blocked numbers, no email…waited 2 months for a reply. Now, introduced me yet another waste of space company. I’m, very miffed!
My partner grew up in a home under jehova, she had no choice ,evidence states ,that children have far more serious mental issues in later life.can the professionals state this? The Forbes report indicates issues political.
Staff and communication awful. No follow up. Terrible service and made me feel much worse for years. Beyond terrible - shut them down. Next CCG inspection will tell. Haven’t a clue about health.
Really poor service - slow to respond or no response at all. I've asked for serious issue to be looked at but there's nobody competent or who wants to deal with them. Their approach is dreadful and appears to completely against their whole purpose. You can be left feeling worse off and never wanting contact again. So let down by management and frontline staff.Terrible experience. Edit 2020: I have now discovered that professionals here lied to the Ombudsman (PHSO) to cover up negligent care. How can they get away with it? Earlier this year I asked to speak to their CEO about staff negligence and lying to cover up a serious abuse but she didn't want to speak. Not unsurprisingly.
Based on analysis of 7 reviews rated 1-2 stars for BSMHFT Mental Health
“Serious incidents within the organisation including the data officer and the customer relations adviser happened this...”
“Staff and communication awful”
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Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) is dedicated to providing comprehensive mental health care services to individuals residing in Birmingham and Solihull. The organization focuses on supporting those experiencing a range of mental health issues, offering tailored interventions designed to improve overall mental well-being. BSMHFT's services include a new 24/7 mental health text service, which provides free and confidential support to individuals in need. The Trust also emphasizes community engagement through initiatives like the Trust Talk publication, aimed at keeping service users, carers, and staff informed about the latest developments within the organization. With a commitment to enhancing mental health support, BSMHFT plays a vital role in the health care landscape of Birmingham and Solihull.
Reviewers consistently express deep dissatisfaction with BSMHFT Mental Health, highlighting severe issues with service and support. Many people report significant difficulties in obtaining referrals and assessments, often facing unresponsive staff and a lack of communication. Complaints about blocked phone lines and unreturned calls are prevalent, leaving consumers feeling abandoned during critical times. The absence of follow-up and the perception of inadequate support workers exacerbate frustrations, with some stating that the service has negatively impacted their mental health. Despite the serious nature of these complaints, no positive feedback is evident in the reviews. Overall, the sentiment surrounding BSMHFT is overwhelmingly negative, reflecting a dire need for improvement in their service delivery and communication practices.
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