I used to love BestGrocery as they have fast shipping and a good range of products. However, it is very easy to give 5 stars unless you are facing a problem and you receive no help from them.
Our parcel was delivered to the wrong building by DHL and we tried to contact with BestGrocery regarding this issue. They said ''Driver advised delivered to the correct address, was a Chinese gent who opened the door, and upon returning no answer and the dog barking inside.'' which was very surprising as neither my husband nor I am Asian and we do not have a dog so clearly, they delivered the parcel to the WRONG address. The concierge found the parcel in the WRONG building and we took the parcel from them which was ripped and smashed by the people they delivered. We do not know for how long the food was out. Obviously, it wasn't refrigerated so we are not sure if they were edible or not either.
I tried to reach BestGrocery regarding this issue and sent them multiple emails, but they never replied back. and that is the reason why they just lost a customer.