Bask Bank™ Reviews

I have never had so much trouble applying for a savings account. Frist time I tried, they gave me a terms policy that took almost an hour to SCAN - would have taken several hours to read it thoroughly. I decided to accept the terms and hit the accept button but they had logged me out and cancelled the application for inactivity. I was NOT inactive but was constantly scrolling through the document. So, I started over from scratch, filled out the form again and they sent me a text to shoot a photo of my driver's license and my face. After several tries, I completed this step only to be told the application failed and was cancelled AGAIN!. To add insult, they said I need to call their customer service dept. But that will have to wait two days because I am doing this on Saturday. This is total BS and it is enough of a confirmation of their lack of decent service that I will not sign an account with them. I have accounts with multiple other online banks and never had this kind of frustrating trouble.

Absolutely terrible customer service. Its taken weeks of calling and writing to transfer my money with no response. Can’t wait till close my account. I rather get a lower interest rate at a bank you has a little care for its customers. Stay away. You been warned!!

I opened a mileage savings account. I soon realized I did not like that account so I opened a regular savings account. I forgot to fund it within 15 days. So the account was considered closed. So I called customer service to open another savings account which I was going to fund immediately. Then 4 or 5 days later I get a call from the Bank telling me I need to submit copy driver license and something else. I said you already have that information because I am an existing customer. Then I said I am just going to close my mileage account and to just send me my money. They told me to send a secure message asking to close account. It does not stop here. Then I get a message back stating I need to withdraw the funds before they can close account. Even though my message requesting to close account said send all fund in account to designated address. It is unclear to me who or what is working in “customer no service”. I feel like I am working with a 3rd grader. I just want to end my relation with Bask Bank after I get my money, and put them in my rear view mirror.

Researched Bask Bank prior to submitting online savings account application (which included every aspect of personally identifiable info including SS#) only to receive an immediate pop-up window indicating that an account could not be opened. After contacting Bask Bank (day of online application), no one, not including 2 Supervisors could explain reason for decline. On 11/30/22 a Bask Bank verification code was texted to me (original application submitted on 11/11/22). After contacting Bask about the non-requested verification code, I was told it was associated with the original account application even though a pop-up window denying the application appeared immediately after submitting the application. When asked when my personal info would be purged from their system I was told 1 year. Why is Bask Bank collecting personally identifiable information? Are they selling prospective customer information? Like other reviewers I plan to submit a complaint with supporting correspondence to the CFPB. BAD Banking practices.

I have been with them over a year. No issues whatsoever. They offer a high-yield savings account that is competitive and an American airlines mile acrue based account. Email customer service has been fine for me.

My account has been locked for "Fraud" for over 2 weeks. There is nobody to speak with. I filed a complaint with the FDIC and recommend others do the same.

American Airlines offered a promotion to open a bank account. I followed the link and was immediately rejected.

My account was locked and I called the customer support to reset it. The lady was asking for my account #. I haven't made any note of my account # and I said I don't know. I asked why can't you lookup based on my account loginId. She said she can't and needed my account type and account #. I asked if any other way, she can help. She then was raising her voice and kept saying the same thing. I asked what other information, due you need to unlock my account. She said, it depends on person to person. I just said, thank you (person to person made me laugh). How come information needed to unlock an account vary from person to person. Very pathetic customer support and very pathetic system. Remember to make a note of your account #, account type and other details (security questions) etc., otherwise you are screwed (like how I am now) and you can't enter the system (I am still figuring out what should I do). Having deposited a very very large amount, now, I am literally without any idea on how would I unlock my account (as I don't know my account #).

They lure you in with high rates but DO NOT, I repeat DO NOT set up an account with them. I requested a transfer and was was verified via a phone code. Then mysteriously the transaction was put on hold even though it was well below the maximum limit. Support via email has not responded and the phone support is a joke. No call back ever after boing placed in a queue. Was on hold for over an hour and gave up. I would cancel if I could but I can not get in touch with support. Beyond awful!!!!

ive asked this bank to cancel and to deete my account. ive waited and the wont do it.

This bank is abhorrent. I made an initial deposit after registering my account, then my user was disabled without any explanation. I called them, but they said the same, that they can`t clarify my request due to fraudulent activity from my side. Deposit was not returned to my original payment method. Stay away from this bank.