Bask Bank™
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Bask Bank customer service is terrible.
I opened a mileage savings account. I soon realized I did not like that account so I opened a regular savings account. I forgot to fund it within 15 days. So the account was considered closed. So I called customer service to open another savings account which I was going to fund immediately. Then 4 or 5 days later I get a call from the Bank telling me I need to submit copy driver license and something else. I said you already have that information because I am an existing customer. Then I said I am just going to close my mileage account and to just send me my money. They told me to send a secure message asking to close account. It does not stop here. Then I get a message back stating I need to withdraw the funds before they can close account. Even though my message requesting to close account said send all fund in account to designated address. It is unclear to me who or what is working in “customer no service”. I feel like I am working with a 3rd grader. I just want to end my relation with Bask Bank after I get my money, and put them in my rear view mirror.
