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HomeShopping & FashionAlibaba Reviews
Alibaba logo

Alibaba Reviews

3.2 out of 5 stars
3.2 out of 5 stars
3.2
|Average|25 reviews

Last reviewed 4 months ago

alibaba.com

TrustScore

3.2
3.2 out of 5 stars
Average
5 out of 5 stars
13
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
11
25 reviews in total

Review summary

Reviewers express a mix of satisfaction and frustration with Alibaba. Many customers highlight the great products and competitive prices, noting positive experiences with suppliers who are responsive and provide quick shipping. For instance, several reviews commend the excellent quality of items received and the efficiency of transactions. However, a significant number of consumers voice serious concerns about the reliability of suppliers, with claims of scams and poor service, particularly regarding AliExpress. Issues such as unfulfilled orders, hidden import charges, and inadequate customer support are frequently mentioned. While some find Alibaba to be a valuable marketplace for sourcing inventory, others warn potential buyers to be cautious due to the prevalence of scam suppliers.

✨
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See what reviewers are saying

Mohammad Adeel Khan
Mohammad Adeel KhanFeatured

4 months ago

5 out of 5 stars

Very good B2B platform and very nice…

Very good B2B platform and very nice service.

Peter Seehuusen
Peter SeehuusenFeatured

4 months ago

1 out of 5 stars

Bluffsida!

Bluffsida. Bara en massa mindre nogräknande så kallade leverantörer. De lovar allt, men håller inget. Skräääääp!

L
LFeatured

4 months ago

1 out of 5 stars

I'm going to leave a comment on your…

I'm going to leave a comment on your website now, telling you how much of a thief you are.You are one of the worst and most lousy senders with the worst service. For a month, you had most of my money... See more

Евгений Болашов
Евгений БолашовFeatured

5 months ago

1 out of 5 stars

Шокирующие товары в рекомендациях

В рекомендации суёт шокирующую дичь вроде надувных лошадей с огромными пенисами. Хотя это не имеет никакого отношения к тому что я искал (кружка)

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Mohammad Adeel Khan
Mohammad Adeel Khan
1 reviews•Experienced
Featured
5 months ago
5 out of 5 stars

Very good B2B platform and very nice…

Very good B2B platform and very nice service.

Helpful?
Peter Seehuusen
Peter Seehuusen
1 reviews•Experienced
Featured
5 months ago
1 out of 5 stars

Bluffsida!

Bluffsida. Bara en massa mindre nogräknande så kallade leverantörer. De lovar allt, men håller inget. Skräääääp!

Helpful?
L
L
1 reviews•Experienced
Featured
5 months ago
1 out of 5 stars

I'm going to leave a comment on your…

I'm going to leave a comment on your website now, telling you how much of a thief you are.You are one of the worst and most lousy senders with the worst service. For a month, you had most of my money in your hands and made a profit. Now you say the package is being returned and you didn't get my money either, and I have to sue you.

Helpful?
Евгений Болашов
Евгений Болашов
1 reviews•Experienced
Featured
5 months ago
1 out of 5 stars

Шокирующие товары в рекомендациях

В рекомендации суёт шокирующую дичь вроде надувных лошадей с огромными пенисами. Хотя это не имеет никакого отношения к тому что я искал (кружка)

Helpful?
Mark Leadbetter
Mark Leadbetter
1 reviews•Experienced
5 months ago
1 out of 5 stars

The daily replaced coupons are a scam.

The daily replaced coupons are a scam. They are not replaced at all. I gave up and quit ALI EXPRESS. ALI EXPRESS IS A SCAM. If you are reading this, I presume you've had issues. Non delivery. No refund. No coupons. Poor communication ( copy and paste responses). Waiting months to be refunded ( if you do get refunded). Repetitive lies. The list goes on. It's ALI EXPRESS THATS WHY THE REVIEW SCORE IS 2.2 AND DROPPING. I review this company daily giving it a score of one star,(unfortunately I can't give Ali Express a score of zero). This company won't address it's customers issues, so I ask you to review it negatively on a daily basis. Your reviews are being read by the general public. This will force ALI EXPRESS to either close or become a more reliable platform to buy on. FOR ALL ITS CUSTOMERS The coupons they advertise as being restocked daily is nothing more than a lie. BECAUSE OF THE CORRUPTION OF THE COMPANY, THEY REFUSE TO ALLOW ME, AN ACCOUNT HOLDER AND CUSTOMER, TO CHAT WITH A REPRESENTATIVE. THE ONLINE CHAT HAS BEEN BLOCKED FROM MY ACCOUNT. FURTHER EVIDENCE THAT ALI EXPRESS ARE GOING AGAINST THE RULES,TERMS AND CONDITIONS THAT THEY ADVERTISE. NOT ALLOWING ME FREE SPEECH AND A PLATFORM TO ADDRESS MY ISSUES. FOR GOODNESS SAKE DONT BUY FROM THIS COMPANY. WARNING DO NOT INSTALL OR BUY FROM ALI EXPRESS. Once you open an account it's impossible to delete YOUR account without the permission of Ali Express. I was asked for money so that my account could be closed and deleted. A representative asked me to acknowledge receipt of an undelivered item. So that my money would be passed on even though I received nothing. I am, and continue to be held to ransom, I am still requesting to delete my Ali Express account. Without success. Yes this is EXTORTION I don't want to receive anything from this company. Nothing gets delivered anyway, and if I'm lucky I MAYBE refunded in eight months time. Depending on how the higher team feel. You will not be treated equally. The representative Borets informed me of this. You will receive a lot of apologies. Which mean absolutely nothing. ALI EXPRESS PLAYS BY ITS OWN RULES. CHINESE RULES. YOU HAVE NO POWER TO QUESTION THEM IN A EUROPEAN COUNTRY. The Green Shopping Coupons, that are restocked in my country of residence at 1am in the morning are not obtainable because an Ali Express higher team member explained to me the reason is because they are a, racist and discriminatory company. WORD FOR WORD FROM ALI EXPRESS HIGHER TEAM Shopping credits are distinguished by accounts in different countries. The credits that players earn in Play & Earn are allocated to the country-specific account based on their location in the game. WORD FOR WORD FROM ALI EXPRESS REPRESENTATIVE The main reason for this discrepancy is that e-commerce platforms like Ali Express do not treat all accounts equally, they use a complex system of targeted marketing to distribute coupons.This is standard practice in the industry. This is two word for word statements from Ali Express, one from the higher team and the second statement from an Ali Express representative. BORETS. Evidence of RACISM, DISCRIMINATION and UNEQUAL TREATMENT for different account users and customers. I am a European citizen, living all my life in a European country my family history extends back hundreds of years of being European. My skin colour is white. ( Not that this should matter ). Yet Ali Express are discriminating me from shopping coupons because of the country in Europe that I live in. AND TRYING TO EXTORT MONEY FROM ME TO CLOSE MY ACCOUNT. I can't say much about the statement from Ali Express. There's simply not much I can say. It's absolutely horrendous that the Chinese company of Ali Express discriminate accounts because of nationality and country of residence. Racist, discrimination,cheats and liars ALI EXPRESS. I UNFORTUNATELY OPENED AN ACCOUNT. SUBSEQUENTLY IM UNABLE TO CLOSE IT. IT IS MY ACCOUNT , MY INFORMATION THAT I HAVE NO ACCESS TO OR RIGHTS TO DELETE.AND THE CHINESE HAVE ALL MY INFORMATION, AND REFUSE TO SURRENDER IT. IN EUROPE GDPR IS A LEGAL RIGHT. YOU ARE NOT IN EUROPE IF YOU DOWNLOAD ALI EXPRESS ITS A CHINESE COMPANY. WHO DONT ABIDE BY EUROPEAN LAW. REMEMBER CHINA IS RUN UNDER A DICTATORSHIP SO BEFORE YOU DOWNLOAD THE ALI EXPRESS APPLICATION THINK TWICE.

Helpful?
Eilif Jensen
Eilif Jensen
1 reviews•Experienced
5 months ago
1 out of 5 stars

Allibaba.com. svindel

Allibaba.com. Jeg har betalt 2600 kr.for en harmonika. 14 dage efter skrev de at der var extra told på varen 1600 som jeg skulle betale. Det ville jeg ikke da det lurede mig det hele var svindel. Advarsel til andre. Handel ikke på Alibaba.com

Helpful?
vasi budati
vasi budati
1 reviews•Experienced
5 months ago
5 out of 5 stars

Reveiw of supplier

Great respone with fast response- great prducts

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
PIO
PIO
1 reviews•Experienced
5 months ago
5 out of 5 stars

Prodotto eccellente rapporto prezzo…

Prodotto eccellente rapporto prezzo qualità entusiasmante persone serie e precise spedizione velocissima

Helpful?
Степан Лозинский
Степан Лозинский
1 reviews•Experienced
5 months ago
1 out of 5 stars

After using the display for some time

After using the display for some time, my client complained that the matrix had started to separate from the display cover itself. Low-quality adhesive tape was used in the display's manufacturing. As a result, I'll have to re-glue the matrix. Therefore, I'm not satisfied with the display.

Helpful?
Mehul Patel
Mehul Patel
1 reviews•Experienced
5 months ago
1 out of 5 stars

⚠️ Important Warning for Buyers – Avoid Being Scammed on Alibaba

Please be aware of the increasing number of scam suppliers operating on Alibaba. Based on my own experience and the experience of many other buyers I personally know, I strongly advise everyone to use a secure payment method, such as PayPal or any platform that offers proper buyer protection and refund rights. On Alibaba, even if you provide clear evidence, the dispute team often supports their Chinese suppliers, not the buyers. I had issues across three different orders, and despite submitting photos, videos, invoices, and proof, Alibaba still failed to provide a fair resolution. Alibaba is a business, and their priority is to protect their supplier network. As a result, buyers can easily end up losing money, even when the supplier is clearly at fault. ✅ My Advice to All Buyers: • Do not rely solely on Alibaba Trade Assurance. • Use PayPal or another secure payment system where you can dispute and recover your money. • Be extremely cautious before paying any supplier directly. • Always request proof, samples, and proper documentation. Never make Payment by TT . If you did means u will never get money back . Your money is safer when you use a platform that truly protects the buyer, not just the supplier.

Helpful?
Josie
Josie
1 reviews•Experienced
5 months ago
5 out of 5 stars

Great Service

When I had questions it was answered quickly.

Helpful?
jan lolek
jan lolek
1 reviews•Experienced
5 months ago
4 out of 5 stars

It is working the way it should

It is working the way it should yay

Helpful?
Laurene Hutchinson
Laurene Hutchinson
1 reviews•Contributor
5 months ago
5 out of 5 stars

The supplier was super easy to communicate with!

The supplier was super easy to communicate with and very quick to respond to questions. The product was shipped out within days of the paid order. And the product came in and matched the description on the website exactly.

Helpful?
Anonymous
Anonymous
1 reviews•Contributor
5 months ago
1 out of 5 stars

BEWARE: Hidden Import Charges After Delivery

Product quality is fine but the jewlery was NOT worth the price, especially with the unexpected tariff charges. The company did not communicate the import charges and was not honest. I did not know about the additional $20 USD import charges that I got hit with 15 days after delivery. All charges and fees should be up front.

Helpful?
Christopher Fusco
Christopher Fusco
1 reviews•Contributor
5 months ago
5 out of 5 stars

Fantastic product at a great price

Fantastic product at a great price, and it was shipped quickly. All around great transaction.

Helpful?
Thorsten Bullmann
Thorsten Bullmann
1 reviews•Contributor
5 months ago
5 out of 5 stars

I really love to make business on…

I really love to make business on Alibaba.

Helpful?
Minna G
Minna G
1 reviews•Contributor
5 months ago
5 out of 5 stars

Nopea ja ystävällinen palvelu.

Nopea ja ystävällinen palvelu.

Helpful?
Gentjan Isufaj
Gentjan Isufaj
1 reviews•Contributor
5 months ago
1 out of 5 stars

I received emails and in the app aswell…

I received emails and in the app aswell delivery completed. But the order hasn’t arrived yet . Trying to speak with the supplier and saying to me just wait calmly until the delivery comes and ignore the emails and the app what’s they saying. Who to believe they don’t accept to do refund

Helpful?
Larry Koh
Larry Koh
1 reviews•Contributor
5 months ago
5 out of 5 stars

Mileseey TR384C Infrared Camera

I ordered the product out of curiosity and was surprised that Mileseey have TR384C that meet my specification that i was looking for. I am able to get the resolution and quality for the price i paid for. And not forgetting to mention the follow up service by Mileseey staff Gaby Huang. She has helped me to obtain the software for the reporting

Helpful?
Юрій Білоус
Юрій Білоус
1 reviews•Contributor
5 months ago
5 out of 5 stars

I received the order according to the…

I received the order according to the specified deadline. The pump came out great. The pump corresponds to the description. My car works. Time will tell how high-quality this spare part is. The sensor on the pump is unmarked. The seller always answered my questions. The transaction was successful.

Helpful?
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About Alibaba

Alibaba Group

Company information

Website
alibaba.com
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This business has claimed their CrowdTrust profile and actively responds to reviews.

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Category

Shopping & Fashion

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