Audien Hearing

JJ with Audien Hearing was with me every step of the way in choosing the right Hearing Aids. She patiently answered all of my questions and made professional suggestions based on my needs. She carefully guided me to the right Hearing Aids when realizing I needed to upgrade. The company was very eager to make certain that I had the hearing aid that provided the best possible solution for my hearing. I am most definitely a satisfied customer to this important need in my life. Thank you Audien, I know I can call on you for help and any questions I might have now and in the future.

The Labor Day ad is deceptive. They discount $200 but say "save $50.00" more on open box unit. The invoice came through without extra discount. When questioned why the rep said untick the box...price increased $50. Bottom line is you are not getting the extra $50 because there is none

I have purchased the Audien Atom Pro 2 hearing aid first. I had to return it under the 45 day money back guarantee because of poor sound quality and exchanged it for Audien BTE hearing aids which worked just fine for a little over a year. Unfortunately, one of the units stopped working about three months after the warrantee (1 year) has expired. Another unit followed one month later. In both of them, the ear tubes have come apart due to design and manufacturing flaws. I tried to assemble them back and glue together, but that did not work, probably because tiny wires connecting the speakers with amplifiers broke when parts of the hearing tubes disconnected. By the way, the hearing aids have been used sparingly, about two – three times a week, so their life span corresponds to about half year of normal everyday use, which is not a reasonable lifespan.

I ordered an Atom 2. There was a slight delay in delivery, but the item came well packaged and intact. Unfortunately, the hearing devices did not provide a level of hearing I had hoped for. There was a delay, due to my hospitalization in communicating with Audien. I chose to return the Atom 2 as I felt there was limited advantage for me personally. This fell into the 45 day return. However, I received a prompt refund from Audien upon their receipt of my unused Atom 2. Thanks to all at Audien for working with me.

They offer you a fake $100 off coupon a product in return for collecting your phone number just to redirect you to a product page with the price increased by $100, crossed off and "reduced" by $100, making it the same as the original price- meanwhile your phone is getting spammed 5+ times a day if you were unfortunate enough to give it to them. Despite advertising "risk free trials", it's almost impossible to return anything to them. They require multiple video conferences with overseas workers wherein they try to explain that there is nothing wrong with the product... IF you can contact them in the first place, because they're incredibly difficult to catch. Avoid at all costs.

L J was very helpful and did everything she could to help my situation. She went above and beyond.

I have had my hearing aids for over four weeks and never had a training session, nor had them working properly. TOP HEAVY COMPANY WITH MARKETING 1 PERSON THAT DOES ALL THE TRAINING. DO NOT DEAL WITH THEM. They have upsold me and I am 800 dollars out of pocket. They are my third company and the first two provided varying levels of service; this one I would rate at less than one. Their persuasive sales people still call and I ask for an appointment and then I get a call when I am driving. Abominable over seas service. Pay more and get something that works for you. Their response is as useless as they are. You stay on line forever and generally get someone who must to be paid commission or a phillipino that barely speaks English, who tells you need to set up an apt with one person, who I have been unsuccessful with contacting. Circular, aggravating and unproductive. And even their model pretty doctor video, does not explain the functioning of the best model I purchased. I could set up a better customer servicing company!

they sqeal all the time. Muffled sound. Though the positive side was the money. Yet, trying to fix the sqeal and short battery life for a all day user is a big draw back. I'm in construction and I need to hear. They are not made with quality in mind. Just ship them out and get people in their company to write reviews. If you go on their facebook page and say the truth about them. They delete the response. May have a million sold. But only 20% or less like them..

RIPOFF ALERT. Audienhearing.com claim in their online advertising AND on their website a "45-day risk-free" trial for anyone who orders hearing devices directly from them. There was no mention of their highly restrictive return policy for anyone who wants to return the devices within that 45 day window. You FIRST have to contact Customer Service and obtain PERMISSION for the return. And that results in a circular runaround designed to frustrate the customer rather than help her with the return. After being driven crazy in the process, I gave up. My mental health is worth more than the $340.00 I had to eat. That was back in May, and it STILL burns me up. Particularly when I'm using Chrome and am subjected to Audien's heavy advertising presence and their deceptive advertising. Forbes Magazine published a review that praised Audien. The reviews published online by purported individuals range from recommending Audien to bitter complaints similar to mine. I am highly dubious that the reviews praising Audien are genuine. I won’t even get into the shoddy devices Audien sells.

I chose Audien Hearing for my OTC hearing aids as they were always listed in the top 10 companies in their field when I researched all my options. I am very satisfied with Audien and would recommend them to anyone looking for a cost effective solution for hearing issues. Customer service at Audien is very good and you can actually speak to a human being and not a robot when you call. Customer support is equally great, offering both online and telephone assistance. The 45 day trial period is true as I tried the Atom series before returning them for an upgrade to the ION series devices. (The Atom2's were impressive, but just not a good solution for me personally.) The upgrade was both affordable and without any problems. If you are looking for good OTC hearing aids with professional support I suggest you consider Audien Hearing for your hearing health needs.

Very pleased with the delivery and packaging of the product. However, they did not work for my 82 year old mother as she needs a hands on approach with fit and sound. Customer service was very helpful in walking me through the return process and I would definitely recommend them for a more tech savvy user.

I had an issue with my right hearing aid. It still worked fine I however could not adjust the volume remotely. I called the manufacturer and after a few test she determined I need to return them and get a new pair. My experience with their customer service was outstanding I couldn’t be happier!

LJ was very patient and helpful while helping me set up my hearing aides. I had loud screeching when trying to set them up. LJ help me go step by step and answered my questions while doing so. LJ is a good, understanding person. A very good listener also.

The teaching moments were good for my husband, but he cannot get them to work without the high pitch noise. Now we are trying to return them as promised when purchased, if dissatisfied but not having any luck. I'm guessing that the company is dragging their feet so the return clock runs out. Live and learn.

The customer service goes above and beyond to assist

While the product is probably good for many people, the merchant failed to honor their advertised return policy and obstructed my good-faith efforts to resolve this matter. I requested cancellation/return before the product was shipped, after learning that this type of hearing aid probably would not sufficiently help me with my problem. The merchant repeatedly put me off, requiring a phone call with a “hearing specialist” before authorizing a return. The required return steps were buried in an email misleadingly titled “Inbound Call: [my name],” indistinguishable from at least 60 irrelevant marketing messages. No reasonable consumer could locate this as the official return instructions. Despite these obstacles, I returned the product unused and unopened, with a label finally provided by the merchant, which I was told the value of which would be deducted from my refund, and have proof of delivery. The merchant has refused to issue a refund and continues to retain both the product and my funds. I continue to reject the product and request a refund. This is not a simple case of “missing a return window by five days.” The merchant’s own delays, misleading communication practices, and refusal to provide clear and fair resolution directly caused the timing issue.

I ordered the Audien Atom 2 hearing aids for my mother. They did not fit, way too big, even with smallest ear piece. So the. I ordered the PRO 2 as “specialist” said they were much smaller. Still too big, she spent more time picking them off the floor. However this time when I tried to return, I was ignored for 3 weeks dispute reviewing emails that someone would be in touch. Then I finally got someone to tell me that I had to attend a video conference it’s a specialist to discuss options. There are no options they are too big! But took time from work to attend meeting and jump through the necessary hoops. Only to be stood up, no one from Audien showed up for meeting. Now they are telling me that a return is not possible as it is beyond 45 day return period. I started asking for return before 30 days!! DONT BUY. SCAMMERS!

Ordered hearing aids and received an empty envelope. I called and was told they would ship expedited next day. Waited a week and tracking kept showing delivery January 18, 2020!!. I called again and was told the guy I talked to did not put them for expedited shipping and sorry it’s an honest mistake. She said that she was going to fix it and once again it has been a week and still did not ship! Beware! Beginning to wonder if I will ever get them.

On 7/4/2025 I purchased the hearing aids for my wife, she tried them for over a week but did not like them, she ended up with outside the ear aids. I called Audien to get a return authorization on them under the 45 day back money guarantee but you do not have them opportunity to speak to anyone. I sent numerous e-mails out until I received a response from a Mica who assured me his team would be in contact with me to return them. It is now 8/21 and I have yet to hear from anyone to help get these returned.

Blue tooth experience unacceptable. You must keep your phone within 30 feet at all times or you’re disconnected and have to remove, put in case and try again. Very inconvenient. Don’t have case with me when in public place.