Hyatt Reviews

Shocking, lack of customer care for one of their hotels, the secrets resort and spa in Lanzarote. A complete lack of support care or even sense of urgency in the fact that the menus in the hotel are incorrectly labelled with allergens therefore posing a risk to anyone with any of the main 14 allergies including nuts. I would like to add that the staff at that hotel were incredible did as much as they could but ultimately it is Hyatt who needs to ensure that their hotels and their hotel kitchens are fit for purpose for people with allergens before someone dies from incompetent staff within back kitchens who don't understand Even the basic 14 top allergens. I am also a frequent business traveller and I will never stay in a Hyatt hotel anywhere in the world ever again and this is purely because their central customer service was difficult to find and completely incapable of escalation or care in resolving an issue that has nothing to do with the travel agent or nothing to do with the travel company I booked with but at the actual on-site hotel. Please make sure you read this and think before you book especially given this is a five star hotel and they can't even get basic things correct.

The problem is that Hyatt place has a third party company booking for them and they charge various prices. A different price from what the front desk charges for a room. Also it took allot of effort to find the phone number to the location we were trying to book with. On the other hand the free breakfast was decent.

I stayed at the Scottsdale AZ location for a conference. It started out bad--room wasn't ready, and they seemed not to have the preferences I had made. I was essentially blackmailed into upgrading (paying extra) to (1) get a room, and (2) get a quiet one. Guess what? It wasn't quiet, which is all I really wanted since I would be working. When I complained, they apologized for the loud noises outside my room, but never addressed the so-called upgrades. I've asked my company not to book that hotel again.

1-Star Review: “Poor AC, Water Leaks, and No Response — Won’t Return” I stayed at Hyatt Ziva Riviera Cancun in Mexico, booked through Southwest Airlines from July 28 to August 2. And unfortunately, I had a very disappointing experience. AC Problems: The air conditioning in our room was not working at all. We called multiple times for maintenance, but no one ever came. We even asked housekeeping, and they simply suggested keeping the doors closed. This did not help in the slightest — the room remained hot and humid. Water Leak and Safety Hazard: Water was leaking from the ceiling, leaving large puddles all over the floor (I have photos). We had to place towels down ourselves to avoid slipping. The ceiling panels were visibly damaged and stained, and you could see mold and bubbling in multiple areas. Staffing Issues: At the concierge on the morning of August 2, a slim gentleman (possibly named Jose) suggested I report this on TripAdvisor so that management would take notice. It was clear that the resort is understaffed, and service across the board was slow and inconsistent. Food: The food was just average — no better or worse than other all-inclusive resorts, but not impressive either. Positives: They did do a good job of restocking water in the room, but that was about the only consistent service.

Me and a friend went to Hyatt Grand Central New York. As soon as we arrived there, we were told that we had to pay 350 dollars and that we would return the money if we 'didn't break anything'. My friend wanted to argue, but I was tired and I paid up. When we checked out, I asked how long until I got returned that money. Quite rudely, the receptionist said that it depended on our bank. Almost 2 weeks went by without hearing from them, so I sent two emails inquiring about how long until I got the refund. One of them emailed the appropriate department and I got an email back saying that there 'was a misunderstanding' and that there was 'no refund'. This person also added that she hoped to see me again at a Hyatt Hotel and have a nice day, which in context, I felt it was mocking me. I sent back an irate email back saying that there was not a misunderstanding, they had lied to us twice if there was no refund, and that no way I was going to go back to a Hyatt. I was even thinking of suing them. Luckily, they returned the money back--possibly they also discounted international banking fees. I'm bad at maths and the new bill I was emailed was not clear about that. Also, the hotel itself was not good. The location was excellent, but everything else was bad. We had no tap water, or a kettle to make coffee or tea. This had never happened to either of us in any of the countries we had travelled to--They are taking advantage of being the tourism capital of the world. I have gone to many crappy hotels in my day, but I always got drinking water, something to heat water up, a cup. No, nothing here. Also, theoretically we had 'credit' of 15 dollars per ROOM, (not per person), per day, to spend in the saddest shop you can imagine. That 15 dollars credit would not even cover a tuna nicoise, which was 16 dollars. It was something we didn't ask for, forced on us, we would have happily taken the money and bought food elsewhere, and we felt scammed. That's my summary of it: we felt scammed, and that the hotel was bad, very old-fashioned, and I was freezing all the time. It was only saved by location (from our room I took wonderful photos of the Chrysler Building.)