Athenahealth Reviews

Overall satisfied with the platform. The clinical documentation tools are comprehensive and the reporting features are helpful for tracking practice metrics. My main complaint is that it can be sluggish during peak hours, which slows down patient visits.

Had some issues during implementation but their support team was amazing. They walked us through everything and provided great training. The system itself is intuitive once you get used to it. Revenue cycle management has improved our collections noticeably.

Does what we need it to do but has some annoying limitations. Reporting could be more flexible and customizable. The mobile app works okay but could be better optimized.

Initial setup was complicated and training took longer than expected. However, once our team got comfortable with the system, it's been very helpful. The automated appointment reminders alone have reduced no-shows by about 30%. Some features still feel clunky but overall it's improved our efficiency.

While the system works fine, the pricing seems excessive compared to other EHR options. The functionality is good but not exceptional enough to justify the cost. We're considering switching when our contract is up.

Easy to use and perfect size for our needs. Patient portal is user-friendly and reduces phone calls significantly.

The core functionality is solid and reliable. Documentation templates save time during patient visits. Main issues are occasional system slowdowns and some outdated interface elements that could be modernized. Still a decent choice overall.

Best decision we made for our practice. Everything is integrated and flows smoothly from scheduling to billing. The analytics help us make better business decisions.

Athenahealth has streamlined our clinic operations significantly. The scheduling system works well and patients appreciate the online portal. The billing integration saves us tons of time, though the learning curve was steep initially. Customer support has been responsive when we've needed help.

The patient portal is fantastic - patients can easily schedule appointments, view test results, and message our office. Makes our front desk much more efficient.

Been using this for two years now and it's been dependable. The billing features are particularly strong - our claims processing has improved dramatically. Interface takes some getting used to but staff adapted well.

Some features work great, others are frustrating. Love the appointment scheduling and patient communication tools. However, the prescription module could use improvement - it's not as user-friendly as it should be.