Review summary

Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

MD

Maree Dawson

1 out of 5 stars
Selling items they don't have in stock

I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.

PM

Paul McFawn

5 out of 5 stars
Great to shop & deal with

We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with. The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great. In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me. Highly recommended to deal with. We will do so again.

TT

Tao Tom

5 out of 5 stars
High quality products

High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.

L

Lynne

5 out of 5 stars
I ordered my new washing machine in a…

I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.

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All reviews

1,000 total • Write a review

Showing 11 - 20 of 996 reviews
AW
5 out of 5 stars

Customer service was fantastic

Customer service was fantastic. I ordered the wrong model gas heater and the customer service team were only too happy to assist me in swapping it for the correct model.

Date of experience: July 1, 2025

CN
5 out of 5 stars

Appliances Online Saved the Day

My washing machine broke down unexpectedly, and I needed a replacement urgently. I found the Bosch WGE03408AU 8kg Front Load on special at another store, but they charged extra for delivery and taking away the old unit. Appliance Online was a lifesaver — they price-matched, removed my old machine and all the packaging for free, and to top it off, I ordered it the night before and it was delivered the very next afternoon! From start to finish, the whole experience was seamless and completely hassle-free. I’m beyond impressed and couldn’t recommend them more!

Date of experience: July 1, 2025

LL
5 out of 5 stars

Another 5 star service

As ever (used about 5 or 6 times now), I have only had a positive experience with Appliances Online. The only reason I scored "Customer phone support via 1300 000 500" a 5, is that I've never had to call customer support as there's never been an issue. Email and SMS communication was spot on and I was aware of delivery dates and times. And delivery was as communicated. It really can't get any better to be honest. If only the other companies would be this efficient!!

Date of experience: June 30, 2025

MJ
5 out of 5 stars

Appliances Online 🌟🌟🌟🌟🌟

Great service. Fast delivery and took my old appliance away for recycling. Highly recommend this business for your appliance needs.

Date of experience: June 30, 2025

TT
5 out of 5 stars

We have ordered through Appliances…

We have ordered through Appliances online a couple of times over the last few years and have never been let down. Their delivery service is great, delivery drivers are kind and helpful. The appliances themselves are always most of the time cheaper than retail shops. Great service.

Date of experience: June 30, 2025

MS
5 out of 5 stars

Great process end to end

Great price, prompt free delivery, and took away my old BBQ without charge, no problems. Have purchased from Appliances Online before, will use them again in the future, and happily recommend.

Date of experience: June 30, 2025

J

Jo

US

5 out of 5 stars

Fast

Fast, efficient and easy.

Date of experience: June 29, 2025

AR
5 out of 5 stars

No one beats this company for customer…

No one beats this company for customer service, best

Date of experience: June 29, 2025

SL
5 out of 5 stars

Super happy repeat customer

Appliances Online always provides outstanding customer service and their delivery team is awesome

Date of experience: June 28, 2025

SF
5 out of 5 stars

Excellent service

Excellent service. My old washing machine was removed and the new one installed and checked that it was working. All cardboard was taken away. What better service than that! Highly recommend them. Will always use this exceptional service. 👍

Date of experience: June 28, 2025

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