America Car Rental Reviews

Name: America Car Rental Customer Reviews
Creator: CrowdTrust

4.5

|Excellent|500 reviews

Last reviewed 8 months ago

TrustScore

4.5

Excellent

431

8

4

0

57

500 reviews in total

See what reviewers are saying

Renata Adriana Chapa GonzálezFeatured

8 months ago

Extraordinario servicio

Extraordinario servicio. Claudia y Maye EXCELENTES VENDEDORAD. Mil gracias.

Mónica OrtuñoFeatured

8 months ago

Gracias a Blanca y Ana por su excelente trato y servicio !!

Gracias por el servicio y atención de Ana y Blanca !!

Jaime MiramontesFeatured

8 months ago

Excelente servicio me agrado la…

Excelente servicio me agrado la experiencia es la primera vez que rento y todo fue de mi agrado

Luz Estrellita Hernández BecerFeatured

8 months ago

Pesimo servicio y me robaron el dinero…

Pesimo servicio y me robaron el dinero de una llanta que tuve que cambiar, jamás se hicieron responsables

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Luis Carlos

1 reviews•New Reviewer

over 3 years ago

Excelente

Excelente atención de Karen muy fácil el proceso

Helpful?

Cristian Yuset

1 reviews•New Reviewer

over 3 years ago

Excelente atención y servicio

Excelente atención y servicio. Todo rápido y muy fluido. Mis respetos, Karen Rodriguez Gracias por todo!.

Helpful?

Theo Canseco

1 reviews•New Reviewer

over 3 years ago

Todo estuvo de lujo

Todo estuvo de lujo, me atendió Cristy Martinez! Gracias!

Helpful?

Alfredo Gutierrez

1 reviews•New Reviewer

over 3 years ago

Brenda excelente Gracias

Helpful?

wendy rubio

1 reviews•New Reviewer

over 3 years ago

Excelente servicio en mostrador

Helpful?

David Sagastume

1 reviews•New Reviewer

over 3 years ago

It would be better to know about the…

It would be better to know about the insurance before the purchase

Helpful?

RHum Albores

1 reviews•New Reviewer

over 3 years ago

Excelente servicio,buena atención por…

Excelente servicio,buena atención por parte de la srita. Karen Rodríguez

Helpful?

Emmanuel Pulido

1 reviews•New Reviewer

over 3 years ago

It was a great experience

It was a great experience, quick service. Thanks Karen, we’ll be back for sure.

Helpful?

John Garcia

1 reviews•New Reviewer

over 3 years ago

Very helpful

Helpful?

Sergio De la Cruz

1 reviews•New Reviewer

over 3 years ago

Cristhy Martinez is absolutely awesome

Cristhy Martinez is absolutely awesome. Because of her I would come back

Helpful?

Valerie Barrera

1 reviews•New Reviewer

over 3 years ago

Yessica Valdez made it easy for us to…

Yessica Valdez made it easy for us to rent a car .. todo salio perfecto y facil

Helpful?

C Ber

1 reviews•New Reviewer

over 3 years ago

Excellent experience start to finish.

Helpful?

BRAVO MICHEL CARLOS ARMANDO

1 reviews•New Reviewer

over 3 years ago

Todo muy bien

Todo muy bien, precios justos, carros bien.

Helpful?

Valeria Ruiz

1 reviews•New Reviewer

over 3 years ago

Excelente servicio 👍 de marco galvan…

Excelente servicio 👍 de marco galvan muy amable

Helpful?

Juan Solis

1 reviews•New Reviewer

over 3 years ago

Buen servicio

Helpful?

Julián Vallejo

1 reviews•New Reviewer

over 3 years ago

Buen servicio

Helpful?

Sandra

1 reviews•New Reviewer

over 3 years ago

Los agentes súper amables Ingrid me…

Los agentes súper amables Ingrid me atendió y súper rápida y profesional .

Helpful?

Socrates Reyes

1 reviews•New Reviewer

over 3 years ago

Muy amable la Señorita Nikte Rodríguez

Muy amable la Señorita Nikte Rodríguez, ex lente servicio y amabilidad de su parte

Helpful?

Daniel Sotelo

1 reviews•New Reviewer

over 3 years ago

Muy buen servicio..Ofelia Hernades.

Muy buen servicio..Ofelia Hernades.. súper amable

Helpful?

Is

1 reviews•New Reviewer

over 3 years ago

Todo genial

Todo genial Buen precio

Helpful?

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Common Issues Reported by Customers

Based on analysis of 57 reviews rated 1-2 stars for America Car Rental

Charges13 mentions

“My experience started out pretty decent they did come and get me from the airport took me didn’t wait long to receive...”

Scam11 mentions

“com along with my flight they also charge me the exact same fee that Priceline charge me plus a $300 deposit they put...”

Payment issues11 mentions

“I booked a family car but received an open pickup (proposal of America car rental)”

Customer service9 mentions

“We booked a car rental reservation ( customer name Lester Shaw- Economy Rentals) on-line through "Priceline"”

Pricing9 mentions

“We booked a car rental reservation ( customer name Lester Shaw- Economy Rentals) on-line through "Priceline"”

The CrowdTrust Experience⭐

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About America Car Rental

America Car Rental is a leading car rental service provider in Mexico, specializing in offering a wide range of vehicles for both leisure and business travelers. With over 20 years of experience in the industry, the company operates in major tourist destinations such as Cancún, Playa del Carmen, Tulum, and Mexico City, ensuring convenience and accessibility for its customers. The company is committed to providing competitive rates on its fleet of well-maintained cars and SUVs, which come with a variety of insurance options, including 0% deductible for loss and collision damage coverage. America Car Rental aims to deliver a seamless rental experience by offering services year-round, including flexible booking and customer support, making it a reliable choice for anyone looking to explore Mexico's top destinations.

Review summary

America Car Rental receives high praise for its excellent customer service, with many reviewers highlighting the attentive and friendly staff, particularly Claudia and Marianela. Customers appreciate the promptness and professionalism of the service, noting that the vehicles are clean and ready on time. However, there are significant concerns regarding the handling of issues related to rentals and insurance, with some customers reporting negative experiences, including claims of being charged unfairly for damages. While the majority of feedback is overwhelmingly positive, the complaints about service reliability and financial disputes indicate areas for improvement. Overall, America Car Rental is viewed favorably, but attention to customer grievances could enhance their reputation further.

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America Car Rental Reviews

TrustScore

See what reviewers are saying

Extraordinario servicio

Gracias a Blanca y Ana por su excelente trato y servicio !!

Excelente servicio me agrado la…

Pesimo servicio y me robaron el dinero…

Excelente

Excelente atención y servicio

Todo estuvo de lujo

Brenda excelente Gracias

Excelente servicio en mostrador

It would be better to know about the…

Excelente servicio,buena atención por…

It was a great experience

Very helpful

Cristhy Martinez is absolutely awesome

Yessica Valdez made it easy for us to…

Excellent experience start to finish.

Todo muy bien

Excelente servicio 👍 de marco galvan…

Buen servicio

Buen servicio

Los agentes súper amables Ingrid me…

Muy amable la Señorita Nikte Rodríguez

Muy buen servicio..Ofelia Hernades.

Todo genial

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About America Car Rental

Company information

Review summary