I've ordered from Alternative Stores a couple of times now and can confirm they are a trustworthy online company. I mostly ordered products I consume regularly and found their prices reasonable. On my most recent order there was a slight problem, I ordered multiples of a certain item and they found they had one less in stock than I had ordered - I accept that this can happen from time to time and was very happy with how they dealt with it, a prompt phone call to explain, apologise and ask if I would prefer a substitute or a refund for the single unavailable item. I opted for a refund and was refunded very quickly and the change was marked clearly on the receipt inside the parcel. For this reason I would be confident in their customer service in future and trust that, in the event of any issue it would dealt with quickly and efficiently. Overall very happy with items, prices, service and delivery times.