Alternative Stores
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Customer Service is appalling
Customer Service is appalling. My emails and messages left on their answer phone are not responded to. My order was delivered a day later than it was due. The frozen and chilled were defrosted and warm. Delivery was refused. Then I was told I should of taken the ambient items out? I wasn’t prepared to return a tampered with parcel! I had to chase for a refund for spoilt items and asked for ambient to either be re delivered or refunded. No response and it’s nearly 2 weeks on. The box that the items were delivered in was not marked ‘chilled and frozen’ so apparently got left off of the delivery van for the next day. When you spend £83 you expect to get what you ordered and paid extra for the chilled and frozen packaging. We needed these items for a family party. So disappointing. I will never use this company again, still owed £31.34 for the ambient goods.