10 months ago
The person I spoke to was friendly and helpful
10 months ago
I have used ALA Insurance for a number of vehicle purchases and have found the staff to excellent and very friendly. They are also very competitive. Fortunately I have never had to claim so I can't co... See more
Good and comprehensive cover to protect against those nasty and unhappy little troubles that can spoil your pride and joy and empty your wallet. Gap cover, alloys and tyres, scratch and dent and claim excess all covered with ease. Recommended by JayEmm on Cars and well worth the investment for peace of mind. Easy to understand and choose the type and level of cover you want to protect your car.
Great customer service
Great for both Excess and Gap Insurance. Have used for several years now. Always easy to contact if required and always very friendly and definitely helpful. Highly recommend.
Was looking for replacement car + gap insurance. Website was easy to negotiate, price was very competitive. Happy with purchase.
Highly Recommended. Great Payout time and process is effortless. Returning customer too with ALA. Best in the game!
Great expedience, all questions were answered and explained in a professional manor.
Easy to sort out my GAP. Very informative! Happy Customer 🙂
Quick and easy to understand and complete the purchase
I have only just got the policy so I cannot comment on the claims process but my initial dealings with them are positive & prices seem reasonable.
The service was quick professional and the staff friendly and helpful
Easy to use website Clear description of insurance cover offered Good price
Always good, efficient and friendly service. Fortunately I’ve not have to make a claim but I’ve been a loyal customer for many years now. I’d definitely recommend ALA
STAY CLEAR OF ALA WARRANTY.... The warranty policy looks like it will cover your car if it goes wrong but it never does. I purchased the £495 Platinum cover thinking it would save me money over two years. Every time something needs to done its NEVER covered, always get out of paying. Every part of the car is either Wear and Tear or not covered because the mileage is over 80K. TOTAL SCAM....
Very helpful when I had a query
Really helpful,explained everything,no pushy sales tactics great service.sorted quickly and efficiently
Advisers are well informed about the product they offer but are not pushy to get a sale
Have used ALA before. I did a few quotations and found that their prices are the cheapest and that the process for taking out a policy is very straightforward
Excellent on line web site which makes purchasing producys very easy - telephone customer service is among the best i have had from anyone
Very helpful. Explained everything and made the process straightforward
ALA offer good insurance at competitive prices. Been with them for several years and the cover is very reassuring to have.
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ALA Insurance is a UK-based provider specializing in GAP (Guaranteed Asset Protection) insurance, designed to protect vehicle owners from financial shortfalls in the event of a total loss. The company offers a range of GAP insurance products that cover various vehicle types, including new, used, leased, and pre-registered cars. With a focus on customer satisfaction, ALA Insurance features a Best Price Guarantee, ensuring competitive pricing compared to dealership offerings. In addition to GAP insurance, ALA Insurance provides car warranty options that cover electrical and mechanical failures, as well as keycare services for lost or stolen vehicle and house keys. The target market includes individual car owners seeking comprehensive coverage and peace of mind, along with those looking for flexible payment options. ALA Insurance is committed to delivering high-quality products with a 99% claims payout rate, making it a reliable choice for consumers seeking financial protection for their vehicles.
ALA Insurance receives overwhelmingly positive feedback from customers, who frequently highlight the friendly and helpful staff, as well as the competitive pricing. Reviewers appreciate the quick service and the ease of setting up policies, often noting that the website is straightforward and user-friendly. Many express satisfaction with the overall experience, describing it as fantastic and recommending ALA to others. However, a small number of reviews caution potential customers to "stay clear" of ALA, mentioning issues related to warranties. Despite this, the vast majority of consumers find the service to be excellent and the insurance options to be reasonably priced. Overall, ALA Insurance is viewed very positively, with a strong emphasis on customer service and ease of use.
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