★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Affinity Water has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Steve from the Whitfield Dover area of Affinity Water, was quite amazing. He kept me up to date on a leak I reported outside of the village & called again to report to me when work on the repair was in action. Unusually great service in this day & age & good to know water loss is taken seriously. I would say he is a credit to the company, going the extra mile to find a leak in a very difficult environment & Affinity Waters fast action in itself was faultless.
Freya & Giuseppe were both extremely helpful in resolving some serious water issues to my home. Personally I have received amazing service from them both, and I am very happy with how I've been treated, and I do feel, well looked after, as a customer of Affinity Water.
Prolonged hold when I called - wait time repeatedly stated as over half an hour. No call-back option, which most call centres now offer. Gave up and went online. First available appointment for a visit apparently December.
This is very poor service and if your company was not a monopoly you would not be able to retain customers with this level of service.
I got your reply - you say you would like more detail. I would like a meter fitted in a reasonable time - having had a first visit in March, and now having to wait till December for a follow-up is not reasonable or acceptable.
I have supplied the information they required from my first review but they still refuse to remove the late payments they registered on my credit file even though there customer service didn’t inform me they would register late payment when i set up a payment plan .
What a terrible company to deal with they should take a leaf out of Octopus Energy customer service they are fantastic
Atrocious customer service. Agree one thing they do another. Bills unfathomable. Un agreed debits from my bank account.
Into April with a new doubled water bill for using less and less & your website fails time & again to work! It is all contrived to force you to pay by direct debit instead of on the website!
Terrible, terrible service. Make appointments with you then don't call when agreed. Send someone to your address without telling you or making an appointment then don't get back to you with results of tests they perform.
Still waiting to resolve an issue since before Christmas.
⭐⭐⭐⭐⭐
“I’ve had a great experience with Affinity Water! Their service is reliable, and the water quality is excellent. Any time I’ve needed to contact customer support, they’ve been helpful and responsive. I also appreciate their efforts towards sustainability and water conservation. Overall, a trustworthy and efficient provider—highly recommended!”
Had a problem with my On Line access and the ability to download a statement.
Vickie was very helpful in sorting out my access. (She was very patient even though I typed in the wrong email!) It is all working now, and I was able to get my statement.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
