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Your company relies on far too much tech.... What if a customer has no internet access

8 months ago
Excellent customer service with a very efficient adviser and friendly
8 months ago
Needed mobility scooter recovery/ breakdown insurance. Very kind helpful staff . Would highly recommend this company to all.
8 months ago
Great service quick to get policy to suit me.
Your company relies on far too much tech.... What if a customer has no internet access
Very helpful and informative staff who gave me a very full breakdown of my insurance options.
Very helpful and professional
Very professional , nice to deal with a company whose employees know what they’re talking about
Perfect breakdown assistance cover that would even include our three rescue dogs if they are with us during a breakdown where every other breakdown cover said we would have to make alternative arrangements for them which to be blunt is absolutely shit especially if we’re far from home or in Europe ! And your price was the best.
The staff are always very friendly and helpful and ensure that you have the right solution for your needs.
Very helpful staff
Very helpful and knowledgable polite staff no waiting on the end of a phone would recommend to anyone
very nice helpful agents who go above and beyond to give first rate service
Verry helpful kind got me a good barges
They listened to my requirements and gave me the insurance I wanted not what they wanted to sell me and when I had to contact them regarding some information they needed they were very helpful
I needed to ensure my cover was correct for my driving trip through Spain and France. I rang customer service gave them all the information about the trip and responded immediatly after checking my details. Excellent service
Agents are very pleasant to speak to the issue was resolved quickly and with no fuss.
Sam was very helpful am patient in setting up the new policy at a good price
Adrian Flux obtained a cheaper insurance quote for our car than we had hoped for with a minimum of fuss.
A big Thank you to Lenny for the excellent customer service. 5 Stars *****
Lesson learnt the hard way. Very expensive commission charges.Be carefully when you do policy with them specially over phone. NEVER AGAIN
Very quick response time. Outlined my policy details & explained any extras I might want to add. Transaction went through smoothly. Happy & polite staff each time I've contacted them.
Good clear articulation. Had to ask your member of staff to increase their volume
Competitive price with others a. nd agent understood and explanation
Based on analysis of 5 reviews rated 1-2 stars for Adrian Flux
“Appalling telephone service, I have spent nearly 1 hour trying to get through on the telephone”
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Adrian Flux is a UK-based insurance brokerage specializing in providing tailored insurance solutions for a diverse range of vehicles, including cars, vans, motorcycles, and classic cars. The company offers various coverage options designed to meet the specific needs of individual customers, ensuring that they receive appropriate protection based on their unique circumstances. With a focus on providing competitive quotes and comprehensive service, Adrian Flux caters to both standard and non-standard insurance requirements. The company primarily serves individuals seeking personalized insurance policies, particularly those who may have difficulty finding suitable coverage through traditional insurance providers. By leveraging its expertise in niche markets, Adrian Flux aims to help customers secure the best possible insurance solutions while navigating the complexities of the insurance landscape. For more information about their offerings, customers can visit their website at www.adrianflux.co.uk.
Adrian Flux receives high praise for its excellent customer service, with many reviewers highlighting the helpful and courteous staff who provide efficient assistance. Consumers appreciate the quick turnaround in getting policies tailored to their needs, and many express satisfaction with the clarity and professionalism of the communication throughout the process. However, some customers voice frustration over persistent phone calls, with reports of receiving multiple calls daily, which detracts from their overall experience. Additionally, there are complaints regarding difficulties in reaching the company by phone, with some stating they have spent excessive time trying to connect. Despite these issues, the majority of feedback remains overwhelmingly positive, reflecting a strong reputation for service quality and customer care.
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