Admiral Insurance Reviews

Chris was very helpful and explaining policy details etc thank you.

The website was helpful in that it allowed me to go back and forth reaonably easily to compare the options (worldwide cover, worldwide including US and to include winter sports insurance or not) . It would be more helpful (and far quicker/easier) if these options were priced and visable on one page after submitting all the other requested data.

Fantastic cover at great value. Easy to obtain specific cover needs.

Very good service Competitive pricing Prompt delivery

Extremely helpful and polite lady.

Very quick and helpful ,easy to get through quote

Easy to use website, good value and good option to adjust cover

Very helpful gentleman when I called, as my travel insurance had run out.i was going to renew elsewhere as the premium had gone up £50. He was able to offer a discount that I was happy with.

Stress free process of setting up Car Insurance

Did my insurance over the phone quick and easy and great service

Simple application process, but I had to chase up the paperwork (hence 4, rather than 5, stars)

Pleasure to deal with and being positive when replying to questions asked.

Your telephone team great your website not great

After these people became aware of my previous trustpilot review and ombudsman referral they left multiple messages asking us to contact them and called repeatedly. When we spoke to somebody they asked to submit a new claim so that they could review our situation. They also told us (contradicting what they and their call handler had already told us) that a decision on our claim had been made by Cega (their out of hours call handler) without reference to admiral. We explained that they had given us a final response to our complaint already and that we had contacted the ombudsman. They insisted that we make a new claim. A few days later they called again to say that they shouldn't have told us to make a new claim and apologised for wasting more of our time. They then told us that we could make a complaint about this 'confusion' but that we should hold off on the ombudsman until a final response on this new complaint. Hard to believe anybody could be this incompetent by accident..... Given up being surprised by their shadiness and callousness and assume this is an attempt to hold the ombudsman at arms length for longer?

Clear wording on policy and competitively priced.

It's one of the b3st insurance company I've ever seen.

Everything was plain sailing

Very quick and easy to get done. Would recommend.

Very efficient and friendly, made my experience very easy at a difficult time.