Brilliant Customer service and Moses…
Brilliant Customer service and Moses was fantastic .

8 months ago
Hi eve you were brilliant you tried up best to get on board with your company thank you for service
8 months ago
Only 2 ppl have been able to help me on my insurance and they had the same name every one else as messed it up when I have been refused atleast they know what they are doin
8 months ago
Spoke to Mike today, he did a fantastic job at going through all of the renewal process and explained every step as well as answered any questions I had. Made the renewal process super easy and smooth... See more
Brilliant Customer service and Moses was fantastic .
Very helpful gentleman. Excellent service. Will recommend to everyone. IRTIZA HUSSAIN !!!
Amazing service from usman in the Manchester branch!
Chantelle from Manchester is so helpful, she guided me to the correct avenue and I can carry on my business without any worries.
Dawn was really helpful in changing my insurance today. It wasn't straightforward as the vehicle was new and from a lease company, it didn't exist on any system! She made it painless and was swift and professional.
Ayo in Manchester was amazing and his customer service is exceptional.
Brilliant customer service
I am absolutely disgraced by how Acorn Insurance LTD handled my call, when I tried to report the death of my uncle who passed away recently. I was told that because I was not in his will or next of kin I could not cancel his policy despite providing the death certificate and also being the only relative that can deal with letting everyone know in the UK. Which is absolutely rubbish as when I contacted all other important GOVERNMANT authorities and other utilities they were helpful and very sympathetic apart Acorn Insurance. The lady on the phone refused to pass my complaint onto her Manager. I do not recommend this company at all they may be cheap but its not worth the hassle, as when it comes to resolving problems they have no care apart from taking your Money and are useless! My uncle always used to complain about them when he was alive!
David was amazing and dealt with my problems very well. He was patient and very professional, he kept telling me what he was doing and what was happening so I didn’t feel lost or confused. I just want to say he’s an asset to your team Cheers David !!!
Adam was extremely helpful and polite even after hours. Give this man a payrise
A lad called Jack at customer service, couldn't be more helpful as not good with texting . I was in fits of laughter ...just havin the banter like . Every thing I amended on my policy was done with true profesionalizim all 3 , but the thing is a felt he cared ..top lad
I spoke to a wonderful lady call Ajay and was very helpful and polite got the job done
Thanks taz you helped me so much thanks
Excellent insurance company with experienced, knowledgeable and patient employees👍
I was passed through quite a few departments but got to the right one eventually. Bobby was extremely helpful and had excellent customer service skills!
My name is Syyed Hashmi and I was having trouble with the same people, but they really disappointed and I will try to. She had my car and I’ll try to claim it and then eight months after they told me we’re gonna close your case and we will not not gonna do it and then they told me before a second month you can fix your car and come to will pay you and invoice two guys. I sent the invoice and they’re still chasing for them. The lady didn’t pay. The customer didn’t pay your third-party, but basically is the dodgy people do not trust him do not do insure with them. They’re really dG people
Spoke to Sam regarding my new policy, Sam was polite, helpful, and diffo his a seller, he explained everything then he gave me the best quote ever, thank you so much Sam, I well diffo recommend Sam 👍 😊
I would like to thank Nick from the renewals department for his service. He served me with great attention and professionalism, and with all his patience, we were able to renew my new car insurance for another year.
Great service all the time
Taz is a greater worker and helper .Top class service Top class person
Based on analysis of 5 reviews rated 1-2 stars for Acorn Insurance
“worst customer service rejecting car stolen claims on computer errorsbig cheaters many of new drivers left acorn an...”
“I was with Acorn Insurance for 8 months with a Theo telematics box”
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Acorn Insurance is a specialist insurance provider based in the UK, offering a variety of coverage options tailored for car, taxi, van, and home insurance needs. With over 40 years of experience in the industry, the company caters to a diverse clientele, including young drivers, seasoned cab drivers, and individuals who may have faced challenges in securing insurance from traditional providers. The company emphasizes flexibility in policy options, allowing customers to choose their level of coverage and available add-ons to suit their specific requirements. Acorn Insurance also offers convenient payment plans, enabling clients to pay in full or through manageable monthly installments. With a commitment to customer support, Acorn Insurance provides assistance with claims and policy management, ensuring that clients receive timely help whenever needed.
Acorn Insurance receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and professionalism of staff members like Mike, Tracey, and Sandy. Consumers appreciate the ease of the renewal process and the clarity provided by representatives, making their experiences smooth and stress-free. However, a notable concern arises from a small group of dissatisfied customers, particularly Uber drivers, who warn others to be cautious when dealing with the company. They report issues related to non-fault accidents and aggressive legal follow-ups, which tarnish the overall perception of Acorn Insurance. Despite these critical voices, the overwhelming majority of reviews reflect a positive sentiment towards the company’s service quality and staff attitude.
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