Karen was very understanding & was able…
Karen was very understanding & was able to do everything I needed to be done.

8 months ago
Hi eve you were brilliant you tried up best to get on board with your company thank you for service
8 months ago
Only 2 ppl have been able to help me on my insurance and they had the same name every one else as messed it up when I have been refused atleast they know what they are doin
8 months ago
Spoke to Mike today, he did a fantastic job at going through all of the renewal process and explained every step as well as answered any questions I had. Made the renewal process super easy and smooth... See more
Karen was very understanding & was able to do everything I needed to be done.
Karen was very helpful today so thank you for your patience and support. and everytime i call the staff are helpful talking me through my queries. Great service.
love this see shahed he was so helpful and he was so lovely person one of my friends recommended to see shahed and he help me so much to do insurance ❤️ I hope I see him again soon
Ayo in Manchester was very helpful.If there was 10 star,I will give him that
Sabita was very helpful Get sorted all insurance needs for validation
Victoria served me so well. Such an exceptional agent!
Victoria Polite friendly and very helpful Sort my policy out from monthly to yearly and explained me everything
Usman and Victoria were so kind and helpful in the Manchester branch
Great price and cooperation
Happy with the service from Stephy from the Birmingham branch
Sal who helped me was very clear and informative would highly recommend acorn to anyone looking for car insurance
Grate service provided!!🙏🏻
Customer service is Awful. Fully satisfied...! Recommended.
Abayd from west London office had given me a quote which he went through with no mistakes and made sure I was treated with respect and care. 11/10 customer service. What a great human being
Usman in the Manchester was so helpful and kind when dealing with me, his kind nature really showed and I think he is a credit to the acorn brand! 10 out of 10! Give this man a pay raise!
Ayo in Manchester is such a brilliant guy with calm nature and excellent customer service.
Ciara couldn't have been more helpful. Helped me out of a very stressful situation with nothing but understanding. Very happy with the end result
5 stars to acorn insurance and to Amita for her best and professional customer service. Shes Amazing
I came to Acorn Manchester branch Irtiza helped to give me a great price much cheaper than my insurance renewal quote. He even helped me send my documents from my phone to my council. Great person. Thanks a lot.
IRTIZA HUSSAIN was amazing and dealt with my problems very well. He was patient and very professional, he kept telling me what he was doing and what was happening so I didn’t feel lost or confused.
Based on analysis of 5 reviews rated 1-2 stars for Acorn Insurance
“worst customer service rejecting car stolen claims on computer errorsbig cheaters many of new drivers left acorn an...”
“I was with Acorn Insurance for 8 months with a Theo telematics box”
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Acorn Insurance is a specialist insurance provider based in the UK, offering a variety of coverage options tailored for car, taxi, van, and home insurance needs. With over 40 years of experience in the industry, the company caters to a diverse clientele, including young drivers, seasoned cab drivers, and individuals who may have faced challenges in securing insurance from traditional providers. The company emphasizes flexibility in policy options, allowing customers to choose their level of coverage and available add-ons to suit their specific requirements. Acorn Insurance also offers convenient payment plans, enabling clients to pay in full or through manageable monthly installments. With a commitment to customer support, Acorn Insurance provides assistance with claims and policy management, ensuring that clients receive timely help whenever needed.
Acorn Insurance receives high praise for its exceptional customer service, with many reviewers highlighting the helpfulness and professionalism of staff members like Mike, Tracey, and Sandy. Consumers appreciate the ease of the renewal process and the clarity provided by representatives, making their experiences smooth and stress-free. However, a notable concern arises from a small group of dissatisfied customers, particularly Uber drivers, who warn others to be cautious when dealing with the company. They report issues related to non-fault accidents and aggressive legal follow-ups, which tarnish the overall perception of Acorn Insurance. Despite these critical voices, the overwhelming majority of reviews reflect a positive sentiment towards the company’s service quality and staff attitude.
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