Wahoo Fitness Reviews

Outstanding customer service – truly impressed! My ELEMNT Bolt V2 developed a faulty middle button shortly after the 24-month warranty period ended. I reached out to Wahoo support – and to my surprise, they offered a replacement without any hassle. Dallas from the support team was extremely helpful, clear in communication, and just a pleasure to deal with. The whole process was smooth, fast, and fair – something you don’t experience often these days. This experience confirmed for me: Wahoo doesn’t just build great devices – they genuinely care about their customers. Always a Wahooligan! 👏🚴‍♂️💙

I am a longtime wahoo user. Have owned many of their products. My kicks bike V1 recently died which was very upsetting as I use it all the time. Even though it was out of warranty they replaced it with the new Kickr bike pro. Best customer service I have ever received. Will always be a Wahoo fan

I’ve been using the Wahoo KICKR V5 for a few years now, and it’s been an outstanding part of my training setup — reliable, accurate, and well-built. Recently, I ran into a technical issue and reached out to Wahoo support, not expecting much since the trainer was already out of warranty. To my surprise, the support I received was nothing short of exceptional. Emma from the team responded promptly, provided clear and helpful troubleshooting guidance, and ultimately arranged a replacement unit. This level of customer service is incredibly rare — especially for a product out of warranty — and it speaks volumes about Wahoo’s commitment to standing behind their products and supporting their customers. Absolutely top marks for both the quality of the product and the integrity of the brand. Highly recommended

Customer support is very low! Last august 17th all version 1 bike computers were useless because of a software bug that couldve been fixed before it even happened. Despite that, wahoo chose to do NOTHING. In the meantime they assume that a software update will fix the issue. I wanted to update the software on the bolt but Im unable to connect my bike computer to my phone. Therefor not able to use it for over 4 weeks!!!! This is total bullshit. I would recomment any other brand.

Très très déçue de cette boutique ! Nous avons passé commande sur Amazon il y a quelques semaines et les poids de 5 kg sont défectueux. Le contour n’est pas lisse, et du coup le poids ne rentre pas sur la barre. Malgré une réclamation auprès d’Amazon et du site, rien nous a été proposé ! Le service client nous fait tourner en bourrique pour ne pas nous changer les poids ou nous faire le remboursement. Il nous demande plusieurs fois la même chose. Ça fait des semaines que ça traîne… Je déconseille vraiment ce site Internet.

Terrible customer service. Does not respond. Buy from somewhere else.

KICKR CORE 070B Bad quality, poor customer service

Twee jaar geleden een Wahoo Elemnt Roam gekocht. Fijne fiets gps. Echter na twee jaar kreeg ik de Roam niet meer gekoppeld met mijn telefoon. Contact gezocht met de klantenservice van Wahoo. Eerst een duidelijke mail gekregen met eventuele oplossingen. Toen dat niet bleek te werken werd er zonder problemen een nieuwe Element Roam 3 opgestuurd! Dat is nog eens service! Top!

Crap product. Connection issues

Grottenschlechter Support. Es werden Hürden bei Problemen aufgebaut und Verzögerungen beim Support aufgebaut. Extrem mies und für mich kommt diese Firma nicht mehr in Frage.

I have bought a product and their support team is struggling to answer a basic query. This renders the new product useless for the last 72hours. Please target your support to HELP customers.

I’ve been a Wahoo customer for years, but my recent experience with support has completely destroyed my confidence in the brand. The customer service from Cai and Gregorio was poor: my original enquiry was left unresolved, the key compatibility limitation was only explained after escalation, and the final response was a refusal to offer any meaningful remedy. Very disappointing experience. Avoid.

The customer support first gave me the wrong suggestion on what indoor trainer to buy for my bike. Then, they tried to upsell another product to fix the problem. This also didn't work and I couldn't send it back. When I tried to send the package back, they gave me wrong instructions, scheduled wrong dates for the package pickup and in general, didn't answer my questions in the emails. This whole process took more than 4 months and a lot of my nerves. Thanks wahoo, now I know better. Never again.

I had a kirk core trainer for nearly 5 years, about 7 months ago the trainer started to have connectivity problems and inaccurate watts reading , I was not able to have a successful spin calibration, not reaching the 36km/h required, frustration after frustration and finally gave up. But somehow I came across reading about similar problems in reddit and others forums, I decided to contact wahoo support, the response was quite quick every time and they ask me to perform some tests, so I did it , the power test was all right but the calibration couldn't get it done, failing after failing, reaching a maximum speed about 29 km/h, so we got to the point that they reply' We've reached the extent of our troubleshooting, though to make sure you're taken care of, we're happy to look into a courtesy replacement for your trainer. This courtesy is to make sure there aren't any potential hardware issues we're unaware of, though if what you're experiencing is due to Signal Interference or how the trainer is set up, the experience could continue. IN 3 DAYS TIME THEY SEND MY A NEW TRAINER WITH NO COST, MY EXPERIENCE WITH THE WAHOO SUPPORT IS AMAZING, Fabian, Sydney Australia

After a ride in a heavy rainstorm, moisture got under the screen of my Wahoo ELEMNT Roam. I contacted Wahoo’s customer support and was assisted by a customer support agent , who communicated with great clarity, kindness, and professionalism. Following their clear instructions, I performed a field retirement on my old unit. To my amazement, Wahoo send me a brand-new Wahoo ELEMNT Roam completely free of sentcharge. This is truly exceptional service fast, transparent and incredibly generous. Wahoo didn’t just solve my problem; they turned it into the best customer service experience I’ve ever had. I’m now an even more loyal customer. Thank you, Wahoo❤️

Roam v3 just received to replace my reliable, hassle free Roam v2. Comes with an all new app interface - it's not intuitive to use, is full of advertising, won't sync to the device to upload bike ride info in a timely manner, won't sync to sensors on my bike, won't deliver a reliable tracking link that stays live for the duration of the ride. Frustrating to spend twice what I spent for the prior model and have nothing but "wont work" features and a lesser experience than before. No way to leave a review on their site - what are they hiding from and who is writing all those glowing reviews? No way to live chat, customer service is sending links to "instructions" that I've already followed and still unable to smooth things out.

Ich habe mir vor einem Jahr den TICKR FIT Pulsmesser gekauft, dieser hat auch einwandfrei funktioniert. Nach einem Jahr ist mir nun der Steg zur Befestigung des Armbandes abgebrochen. Ich habe den Support kontaktiert, Fotos und die Rechnung mitgeschickt und mir wurde sofort ein neues Gerät zugeschickt. Top Support!!

Hello, My order has been shipped to the wrong address and is marked as delivered on DPD site. I have called DPD on 26th June and 27 June. Their reply is that they cannot help and i have to contact WAHOO to dispute the signature. I have contacted WAHOO and had no reply so far at all.

Purchased a Zwift Ride / Wahoo Kickr Core. 4 out of 5 packages delivered. DPD lost the last one, which means I can't set the bike up. Can't speak to anyone at Wahoo, and DPD also unhelpful. Submitted a support ticket to Wahoo. Very very slow to respond given the amount of money spent. Very very annoyed. No customer care at all. How can you provide customer service if you won't speak to them?

I was interested in buy the kickr core and asked a few questions on Facebook, my post/comments was removed. I guess looking at this reviews on here says it all. I won't be buying anything from this company. Scared of people asking questions 🙄