Shocking poor quality clothes
Shocking poor quality clothes, threads coming out all over, buttons hanging off, see through cheapest material. Not at all as advertised. Wouldn't waste my time. Items also not true to size
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Virgo Boutique
Reviews 42•
2.7
Fashion & Clothing2.7
Average
42 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.7
Average
42 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Virgo Boutique has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
You get what you pay for
You get what you pay for, cheap clothes. Do not attempt to return anything as they do not refund and will tell you they never received item. No proper customer service either. I've bought a lot of items from them but will no longer shop with them due to the BS they spin about returns. Stay away.
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Ill fitting for petite size
The clothes always look so beautiful online but they just never seem to suit me. I am 5ft3 and the clothes genuinely are a bad fit for petite people. Quality just isn't the same as a couple of years ago. I am so sorry to say this but I will not be buying from Virgo Boutique any longer.
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Horrible smell . Poor quality, not true to size
Ordered the black co ord suit , waistcoat way too long I am 5ft 9 so this is completely not true to size! Trousers did fit but the most horrible smell from these garments was the worst part of this purchase.Very poor but you get what you pay for unfortunately.
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Company details
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Website
www.virgoboutique.comAll reviews
42 total • Write a review
Showing 1 - 20 of 38 reviews
LW
Waste of money
Waste of money ! All i have to say is a big thank you, Surely not to Virgo but to SPLC . Hassle free and good pay .
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S
Avoid if you want to return items
Avoid if you want to return items: I bought 2 dresses and one was not as expected so I returned it via the instructions which said it would cost €4.95 but cost €6.00 to return. I left it with the post office and got a certificate of postage. A week went by and no communication from Virgo; so I emailed and asked customer service how long it would take for my refund (giving them all details required). They claim they didn’t receive the dress and that it must still be on the way. I emailed again after taking another trip to the post office to confirm it was collected. (The customer service wasn’t one bit helpful or sympathetic at all any time I got in touch - really could do with a few lessons in customer service) Again they said they never received it and therefore I wouldn’t be getting a refund. The dress cost €30 and €6 for returns; so I’m out of pocket €36. Lesson learned and will not or recommend to shop with this company.
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KR
Expensive shipping costs to uk!
This website states 4-6 days for delivery to Uk’! Doesn’t state that there will be customs charges on your parcel. I’ve looked this up and it states it can be £30-£40 , something they do t mention at checkout. I’ve been trying to track the parcel which states it’s abroad ! Lots of bizarre messages that don’t make sense over the past 5 days ! Also no delivery date and nothing helpful from Virgo either ! Be aware if you order from here and it doesn’t fit you’ll be substantially out of pocket on customs charges for items that don't fit! Still not clear if my package will actually arrive ! Will update if it does.
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A
I love the style in virgo BUT I'm a…
I love the style in virgo BUT I'm a size 16 on top and 14 on the bottom , I recently bought 5 tops and have sent them all back as the 16/18 is way too big but i think 12/14 would be too small , if there was 14/16 I'd be very happy , shame those sizes aren't available 😞
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MJ
I highly recommend Virgo
I highly recommend Virgo, Luce is so relatable and has excellent customer service skills, her co workers are equally amazing and they really come across like they care about there customers and are extremely engaging, I would love to meet the team and have a tour around the warehouse lol The garments are trendy colourful and catered for all shapes and sizes ! Modelled by different ladies to show clothes ( which is such a great touch ) I have ordered so many items and every single one I’ve been happy with and I’ve ordered for friends and family to, ( Im now known as peoples personal shopper ) buying at very reasonable prices and knowing that the comfort of each item is truly perfect ! Im forever recommending Virgo and know longer shop on the high street, so nice you can shop at a 5 star shop from the comfort of your sofa and not to mention the unbelievable fast delivery service that Virgo gives ! I think it’s safe to say I highly recommend you and everything about you On a personal level Virgo keeps me company im of an evening, I’m a newly widow and have children and once they kids are in bed I look forward to the smiles and laughs that Luce and her team bring.. and the bargains x Thanks ladies… hopefully you continue your AMAZING service and being outstanding engaging tik tok sellers ! 5 star service ! :) Lots of love Jenny x
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L
I would stay away
I would stay away. 2 times I have ordered I have been let down. First time shipping took so long when it states delivery in 2-4 buisness days. Most recent order- I got an email that a shirt I wanted was back in stock 11 days ago, I ordered it and a few more jumpers, 10 days went by and not a single word from company. I then emailed today to query as I had bought the shirt for this coming weekend, which i thought would be well here by then. then they email back, not a response but a refund for the shirt and that the rest is being posted today. Would I have heard from them if I didn't email? Probably not for another 10 days. I told them how I felt and to cancel the whole order as the customer service was actually atrocious. They never even replied to say sorry. I wouldn't waste your hard earned money on such shambles.
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OD
Ordered a top and it was such cheap…
Ordered a top and it was such cheap quality and defo not a 10-12 more like 14-16, honestly wouldnt order from them again as its the second item i got off them that was awful the quality of Shein clothes is better and way cheaper
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SG
Sizes hit or miss
I have ordered a few bits off virgo and it's very hit and miss so it's not reliable. Their returns policy is very very bad for a shop working from online only. Different models are needed with different shapes so that they can describe if you size up or down. It's very disappointing when mairead says true to size and you get your normal size and it won't close etc.
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Vp
Ordered a lucky dip €10 and it's seem…
Ordered a lucky dip €10 and it's seem the item I received was on sale at €4.99. The quality on my other items is very poor for the price they charge. I think shein is.much better quality and alot more cheaper. Havent washed the items yet but won't be ordering again.
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MC
I have not been fast enough to purchase…
I have not been fast enough to purchase yet due to how quick things sell out but I am here every night just for the humour! Lucy is incredibly hilarious and her stock is always beautiful! An absolute joy to watch 🌟🌟
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LM
Expensive to return
I order a denim dress which is lovely but to big so had to return.4:95 euro for delivery and 9:00 euro to return it.this is a bit much for returns when we live in same country (ireland) so for this reason I won't order from virgo boutique again.most places offer free returns
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E
Quality is hit and miss
I’ve ordered dresses, tops, jumpers and most recently the very popular navy chino pants. The tops have gotten knobbly very quickly, very quickly found a hole in seam of one. The navy pants seem to be especially poor quality- threads in waistband, and waist-tie, very strong chemical smell and lots of dye ran in the first wash. The dresses seem to be holding up the best but the quality of tops and pants have been disappointing
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M
Fantastic products and customer service
I have bought a few items from Virgo Boutique now most recent an Aika Navy Padded Jacket which is just fab. Placed the order at 10.30 am 5th Jan and received it the next day, incredible service. Customer service is superb, highly recommend 🤩🤩🤩🤩🤩
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FP
Never again!
On arrival of my dress I ordered, there was a horrible odour as soon as I opened the package. On investigating more, the smell of sweat on the arms of the dress was awful. I emailed virgo boutique straight away to which they replied that they didnt know how that could be as it wasn't a returned item!! It most certainly was and considering the odour from it, it was worn for a long time! They offered me 30% off if I washed it! Customer Service is appalling, never got an explanation on return of the dress or an apology. Will never purchase from this site again.
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c
I have bought two pairs of trousers and…
I have bought two pairs of trousers and a t-shirt from this place. Both pairs of trousers ended up with holes in them after a few wears and the t-shirt lost its shape and was bobbly after one wash. Clothes are expensive so this shouldn't be happening. Also, options for bigger sizes aren't great. Disappointed
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AO
Bought a few tops and dresses and the…
Bought a few tops and dresses and the all all true to description and great customer service, easy to return,and fabulous clothes at great prices very Happy with Virgo Boutique.
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