Virgo Boutique
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Avoid if you want to return items
Avoid if you want to return items: I bought 2 dresses and one was not as expected so I returned it via the instructions which said it would cost €4.95 but cost €6.00 to return. I left it with the post office and got a certificate of postage. A week went by and no communication from Virgo; so I emailed and asked customer service how long it would take for my refund (giving them all details required). They claim they didn’t receive the dress and that it must still be on the way. I emailed again after taking another trip to the post office to confirm it was collected. (The customer service wasn’t one bit helpful or sympathetic at all any time I got in touch - really could do with a few lessons in customer service) Again they said they never received it and therefore I wouldn’t be getting a refund. The dress cost €30 and €6 for returns; so I’m out of pocket €36. Lesson learned and will not or recommend to shop with this company.