Tom Z found me a great price on the…
Tom Z found me a great price on the exact flights I wanted and provided me with alternative choices.
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4.8
Excellent
1,000 reviews
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Review summary
SkyLux Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
First time using the service and they…
First time using the service and they were quite accommodating, trying to meet my open-ended requests.
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Great Service
Neal J was beneficial in finding the right flight for my husband and me. He was careful to stay within my price range and took the time to explain my flight options. Neal shared with me his experience with other airlines and highly recommended the best one for me. It was a pleasure to work with him. Thank you!
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Excellent service by Blanche…
Blanche was very responsive and came up with the best options of the several sites where I inquired.
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Company details
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www.skyluxtravel.comAll reviews
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Showing 841 - 850 of 996 reviews
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I am writing to formally lodge a…
I am writing to formally lodge a complaint against your agent, Tracey, for her lack of transparency and extremely unprofessional behavior in handling my recent ticket booking. In March 2025, I booked a ticket through Skylux via Tracey for a May 2025 trip to India. At no point during the booking process did she explain or provide any details about your cancellation or rebooking policy. She appeared to be in a rush to finalize the booking and push for payment, leaving no opportunity to review or discuss these critical policies. Due to the escalating conflict in the region I was originally scheduled to visit, I contacted Skylux to rebook my flight to a safer city. To my shock, your customer care representative informed me that I would have to pay the full retail price for the new ticket, not the discounted Skylux rate I had originally received. When I questioned this, the representative rudely stated that Skylux discounts only apply to new bookings and not to rebookings — a crucial detail that was never disclosed to me during the booking process. I followed up with Tracey directly. She initially told me to contact customer service again, despite my already having done so. I reminded her that she had failed to explain the rebooking policy, and she said she would speak with her supervisor and call me back. She never did. When I called again, she picked up, heard my voice, and immediately transferred me to hold music for over 20 minutes. After that, she ignored five more calls and has not returned my voicemail. This is completely unacceptable. Skylux’s practice of withholding essential policy information until after payment is deceptive and unethical. Customers have a right to understand their options before purchasing tickets, especially for international travel to potentially unstable regions. I am formally requesting that Skylux: Rebook my ticket to a different city in India — one not affected by conflict — At the original discounted Skylux price, Without additional retail charges, since the lack of policy disclosure was not my fault. This issue stems from Tracey’s failure to inform me of the relevant policies at the time of booking, and Skylux should take full responsibility to resolve it. I sincerely hope your company values its customers beyond the point of payment. I expect a prompt and fair resolution within 7 business days, or I will escalate this issue to appropriate consumer protection agencies and share my experience publicly.
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Ci
Dime @ Skylux Never Disappoints
Dime always provides EXCELLENT customer service. Confident to always get the lowest rate when working with him. He has saved me $1000’s of dollars! Very grateful for his expertise in the airline industry
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WW
Great experience with customer service
Great experience with customer service! The best at accommodating customers wishes!
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HK
Melinda is always patient and helpful.
Melinda is always patient and helpful.
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MS
I had an issue with agent who made my…
I had an issue with agent who made my reservation. Mr. Lubov has help me with my concern and he proven to me to book again with SkyLux Travel in the future
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