amazing service
amazing service. I have had the pleasure of working with Liam for the last 2 months in my place of work, hes been super supportive, made our lives alot easier and really knows his stuff. Thank you Liam for your continued support!
Rentokil Property Care
Reviews 997•
4.7
Vehicles & Transportation4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.7
Excellent
997 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rentokil Property Care is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Staff who attended site were on it and…
Staff who attended site were on it and got the job done effeciently
The employee assigned to my job
The employee assigned to my job, Ben, was very informative friendly and well mannered man. He was happy to explain everything he was doing, how long it would take and how to help prevent the same issue from happening again in the future.
Unhelpful Customer Service
I called to schedule flea removal on a property. They said I must pay £120 for a survey, after which I could find out the prescribed treatment. No problem. I asked for a ballpark figure for treatment (I.e are we talking a c£200/£500/£1,000+) as I’ve never had this before. The agent on the phone refused to provide any guidance with very computer says no replies. I called for help & was made to feel as though they were waiting to rip me off after I’d been charged £120 for the privilege. I appreciate they need to do the job properly, and did not want corners cut, but to not even be able to discuss price and next steps until I’ve paid is totally unhelpful. Needless to say I sourced a local provider who could inspect, prescribe the treatment, and treat within one visit. I wouldn’t recommend this company because they behaved in a way that made me feel like a cashpoint.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rentokil.co.uk
All reviews
997 total • Write a review
Showing 81 - 90 of 993 reviews
D
Dave
US
Totally shambolic - an utterly frustrating experience
From delays to no follow ups or feedback the whole experience was an utter shambles With a clothes moth infestation once the course of action is started it needs to continue month by month. We were told we'd get 6000 "good bugs" per sachet and ended up getting 2000, we had to chase the second visit which was meant to be 4 weeks later and it ended up be many more weeks than they recommend. I found a retailer (Dragonfli) selling the same thing so purchased from them (they supply Rentokil). I had to chase the third visit and chase the moth monitors, basically I had to chase everything. Next time just Google it and do it yourself and save loads of money time and frustration !
Date of experience: June 30, 2025
EM
Steven Shaw is such a pleasant person…
Steven Shaw is such a pleasant person to deal with he is very professional and discreet at attending our site. He always goes above and beyond at getting the task in hand completed. An asset to the company!!
Date of experience: June 30, 2025
HA
Rat problem
I am writing to express my sincere appreciation for the outstanding rodent control service provided by Andrew in our garden. We had been struggling with a rat problem for some time, and Andrew handled the situation with exceptional professionalism, care, and efficiency. From the beginning, he was punctual, polite, and very knowledgeable. He thoroughly inspected the garden, quickly identified the source of the issue, and explained the plan of action in a clear and reassuring way. Thanks to Andrew’s work, the infestation was dealt with swiftly and effectively. He used safe and discreet methods, ensuring no harm to pets or the environment. Within a very short time, we saw a complete improvement, and our garden is now completely rat-free. We are extremely satisfied with the results and grateful for Andrew’s dedication and expertise. We highly recommend his services to anyone facing a similar issue. Kind regards, Hanna Dobias
Date of experience: June 30, 2025
cm
Our regular man is always…
Our regular man is always prompt,friendly and efficient. Great job all round.
Date of experience: June 30, 2025
AA
It's been two and a half weeks since we…
It's been two and a half weeks since we had the pest control inspection who confirm we have rats in the building, yet we still haven't received the quote to be able to start the work! I've been calling for updates almost every day and getting nowhere! Horrible service, do not recommend!
Date of experience: June 26, 2025
MT
Duncan
Duncan, who came to our house twice, was great, communicated before hand to try and work out how best to approach the issue, and then dealt with it over 2 visits.
Date of experience: June 25, 2025
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