Landlord review
Unfortunately my experience wasn’t so good as a Landlord and I wouldn’t recommend.

RB Lettings & Property Management Ltd is a professional lettings agency based in Kent, specializing in comprehensive property management services for landlords and tenants. Founded by Rosie Brown, who brings over 25 years of experience in the lettings sector, the company is dedicated to delivering a personal and professional service that prioritizes client satisfaction. RB Lettings offers a range of services, including property marketing, tenant sourcing, and ongoing management, designed to meet the diverse needs of property owners and renters alike. With a commitment to industry best practices, RB Lettings aims to provide a transparent and reliable alternative to mainstream agencies. Their focus on building genuine relationships with clients has led to significant growth through referrals and repeat business. The company continues to expand its team, ensuring efficient management of properties while maintaining high standards of service.
Reviewers consistently report positive experiences with RB Lettings & Property Management Ltd. Customers often highlight rosie, service, highly, lettings.
A minority mention drawbacks around landlord, landlord review, landlord review unfortunately, review. Overall sentiment is strongly positive with an average rating of 4.8 stars across 18 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 18 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 18 most recent reviews.
“This is my 3rd experience with RB LETTINGS renting properties for me”
18 reviews of RB Lettings & Property Management Ltd. Filter by what matters to you.
Over a year ago
Unfortunately my experience wasn’t so good as a Landlord and I wouldn’t recommend.
Over a year ago
This is my 3rd experience with RB LETTINGS renting properties for me. On each occasion it has been stress free exceptional service and continued service within the rental period. The fees are great va... See more
Over a year ago
Rosie found us some wonderful tenants really quickly and I truly felt she was acting in the best interests of all of us. She kept us up to date and handled all the logistics which made the entire proc... See more
Over a year ago
Rosie was charming, professional, extremely helpful, made the whole moving in process quite seamless... Thank you
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Unfortunately my experience wasn’t so good as a Landlord and I wouldn’t recommend.
This is my 3rd experience with RB LETTINGS renting properties for me. On each occasion it has been stress free exceptional service and continued service within the rental period. The fees are great value and the peace of mind knowing my property is n good hands means everything
Rosie found us some wonderful tenants really quickly and I truly felt she was acting in the best interests of all of us. She kept us up to date and handled all the logistics which made the entire process smooth.
Rosie was charming, professional, extremely helpful, made the whole moving in process quite seamless... Thank you
Friendly helpful reliable we’re very happy to have her as our agent highly recommended her
Very happy with over all service. The process was made to be smooth and easy. Good communication and Rosie was very helpful with any queries we had. Would recommend.
Cannot say enough positive things about this agency and working with Rosie. Professional, timely, experienced agency with true customer service at their core. From free advice on landlord obligations to assistance with marketing and everything in between, Rosie is there to support and guide you through the whole process. Highly recommended.
RB Lettings help me complete my first letting, Rosie guided me through all the legal requirements, found me an excellent tenant, and continues to support. I would highly recommend RB Lettings as a very professional organisation delivering first class service.
Rosie has been invaluable in helping us as first time landlords rent our property. From the initial visit, to getting all the correct certifications through to ensuring our new tenants were happy, was professional, effortless, quick and efficient. Thank-you.
We contacted Rosie after having a particularly bad experience with another estate agent in Sevenoaks & were under time pressures to find a rental quickly! Rosie found us a property within 24 hours & made the whole process effortless. 10 days later we have moved into our new home & absolutely love it! Rosie was really helpful with any questions we had prior to moving & spoke to the previous tenant to get some measurements! We would highly recommend Rosie to both landlords & tenants!
Excellent. Makes renting so easy, and no stress. Personal service that really helps if something goes wrong, it’s sorted out asap and kept informed all the way through. Makes renting seamless.
Rosie was brilliant from start to finish. Honest, trustworthy and reliable - a great first experience in renting our property out. Thank you Rosie 🙂
Rosie is extremely dedicated, responds to any question, request or suggestion in practically no time. She as well arranges and supervises any additional service one can think of in regards to properties. Just amazing. She doesn't find just a tenant but the right tenant. We are absolutely happy and will always recommend RB Lettings.
Rosie found us a tenant very quickly, always professional, answered phone calls or messages without delay and lovely to deal with.
Fantastic service and found me a great tenant very quickly! Thank you Rosie.
Rosie is highly recommended, very professional, reliable letting agent communication is excellent and very professional at all times
If you are looking for a reliable, trustworthy, & highly efficient letting agent, look no further! We have found Rosie to be professional, & an excellent communicator & problem solver, whose fast response to all queries is a rare quality these days. Highly recommended.
RB Lettings & Property Management Ltd is a professional lettings agency based in Kent, specializing in comprehensive property management services for landlords and tenants. Founded by Rosie Brown, who brings over 25 years of experience in the lettings sector, the company is dedicated to delivering a personal and professional service that prioritizes client satisfaction. RB Lettings offers a range of services, including property marketing, tenant sourcing, and ongoing management, designed to meet the diverse needs of property owners and renters alike. With a commitment to industry best practices, RB Lettings aims to provide a transparent and reliable alternative to mainstream agencies. Their focus on building genuine relationships with clients has led to significant growth through referrals and repeat business. The company continues to expand its team, ensuring efficient management of properties while maintaining high standards of service.
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