Pitbull Audio reviews & trust report

Christian Genuino

1 review

Feb 13, 2025

Unorganized and dishonest

I hate writing negative reviews and I usually talk myself out of doing it but the experiences I've had with this shop are very frustrating. My first purchase was a fender Strat back in September of 2024. It was a Friday so I was told by Fernando to make the purchase that day so their techs can check the guitar out and set it up before I drive 2 hours and pick up the following day because their techs aren't in on the weekends. I arrive, take the guitar out of the box and it was very obvious that the guitar wasn't checked or set up. The dude at the register said I can come back on Monday when their techs are in but it's a 2 hour drive one way and a trip like this has to be planned in advance and planned out with my family. I just ended up paying my local luthier to check everything and set the guitar up. I text Fernando about the situation and he said to let him know if I needed anything else and he'd take care of me. December of 2024 I find another guitar I'm interested in so I text Fernando asking if he'd be able to help me out a little more on the price. No reply so I just placed the order. I made the trip to their shop a couple days later, check the guitar out and left. Got home and put the guitar under a light and noticed imperfections under the clear coat of the paint and also witness lines. I let Fernando know and he tells me that they had another in stock but it also doesn't look good and asked me to return the guitar so they can send them back to Ibanez for a replacement. I asked if it would be straight exchange or if they had to refund the order. He confirmed that it would just be an exchange. I pack the guitar up and bring I to FedEx to send I back. I receive a refund confirmation a few days later and ask Fernando about it. He said his team missed that it was an exchange but are sending the guitars back to Ibanez that day. I was told they should see the replacements mid to late February. I constantly lurk on reverb and other sites for this guitar and noticed they had listed one of these guitars on Reverb mid January and he never got back to me about it. I was pretty upset about that so I just told myself that I should just drop the entire thing with this shop. I hop on reverb again yesterday and notice that they listed the guitar I returned so I send him a text with the link to the reverb ad asking what was going on. He ignored my question and just replied with "we got a new one late last week" Very unorganized and because of that, their word means nothing. I have all of this in text. What made me upset about the refund is PayPal was offering 0% APR on the order which is why I asked and he confirmed that it would not be refunded and it would just be an exchange as soon as they received a replacement. I try to support small business especially in this industry but these experiences were so bad and unnecessary and also could have been avoided if they were just honest and organized. Reach out to me if you would like to talk. Fernando has my number. I'm not expecting anything tho, considering the customer service I've encountered.