Question 1

What are your business hours?

Accepted Answer

Our business hours vary by location, but most of our offices are open Monday through Friday from 8:00 AM to 6:00 PM, and weekends from 9:00 AM to 5:00 PM. We recommend checking with your specific rental location for exact hours, as some locations may offer extended hours or 24/7 service.

Question 2

How can I contact NU Car Rentals?

Accepted Answer

You can reach us through our customer service phone line, visit our website to chat with a representative, or stop by any of our rental locations. Contact information for specific locations can be found on our website's location finder.

Question 3

What do I need to rent a car?

Accepted Answer

You'll need a valid driver's license, a major credit card in the renter's name, and meet our minimum age requirements. Additional documentation may be required for international renters, such as a passport or international driving permit.

Question 4

What is your minimum age requirement for renting?

Accepted Answer

The minimum age to rent a vehicle is typically 21 years old, though this may vary by location and vehicle type. Renters under 25 may be subject to additional fees and restrictions on certain vehicle categories.

Question 5

What types of vehicles do you offer?

Accepted Answer

We offer a variety of vehicle categories including economy cars, compact cars, mid-size sedans, full-size cars, SUVs, and trucks. Vehicle availability varies by location and season, so we recommend booking in advance for the best selection.

Question 6

Can I modify or cancel my reservation?

Accepted Answer

Yes, you can typically modify or cancel your reservation through our website, mobile app, or by calling customer service. Cancellation policies may vary depending on the rate type you selected when booking.

Question 7

Do you offer one-way rentals?

Accepted Answer

Yes, we offer one-way rentals where you can pick up your vehicle at one location and return it to a different location. One-way rentals may be subject to additional fees depending on the pickup and drop-off locations.

Question 8

What is included in my rental?

Accepted Answer

Your rental typically includes the vehicle, basic insurance coverage as required by law, and unlimited mileage for local rentals. Additional services like GPS navigation, child safety seats, and enhanced insurance coverage are available for an extra fee.

Question 9

What is your fuel policy?

Accepted Answer

We operate on a full-to-full fuel policy, meaning you'll receive the vehicle with a full tank and should return it with a full tank. If you return the vehicle without refueling, refueling charges will apply at current market rates.

Question 10

Can I add an additional driver to my rental?

Accepted Answer

Yes, you can add additional drivers to your rental agreement. Additional drivers must meet the same requirements as the primary renter and present valid identification at the time of rental.

Question 11

What happens if I return my car late?

Accepted Answer

Late returns may result in additional charges, which could include extra daily or hourly rates. We recommend contacting your rental location if you anticipate being late to discuss your options and avoid unexpected fees.

Question 12

Do you provide roadside assistance?

Accepted Answer

Yes, we provide 24/7 roadside assistance for all our rental vehicles. If you experience any issues with your rental car, contact the roadside assistance number provided with your rental agreement for immediate help.

NU Car Rentals Reviews

TrustScore

See what reviewers are saying

I will never rent from this company…

You need negative stars ratings because…

Bait and switch

Complete scam

Terrible experience

Bamboozled

Scam

No one is answering

False advertisement

Frequently asked questions for NU Car Rentals

Common Issues Reported by Customers

The CrowdTrust Experience⭐

About NU Car Rentals

Company information

Review summary