Terrible experience
Terrible experience! I would never rent from them again. They are completely dishonest and will not work with you. We had a complaint and they hung up on us.
6 months ago
I will never rent from this company again. From the costly deposit to the very bad customer service, this placed suck in the first degree.
6 months ago
You need negative stars ratings because NU car rentals is some trash! They are nothing more than scammers off the top. Had a reservation thru Hotwire back in August. Hoteire said it was guaranteed fo... See more
6 months ago
Bait and switch, I booked a car at Toronto Pierson airport via priceline, when I arrived they told me the price doesn't include any, any insurance and required me to pay an additional $30 per day. It... See more
7 months ago
So many additional fees that were not explained when the booking was made. I paid an additional $200 for bs fees.
Terrible experience! I would never rent from them again. They are completely dishonest and will not work with you. We had a complaint and they hung up on us.
I reserved the car online and purchased the insurance. When I got to my location, I was told that I had to purchase 2 additional insurance premiums and if I did not they would kindly cancel my reservation. I felt bamboozled as I thought all expenses for the rental car were prepaid. This is not good business to come up with hidden insurance expenses at the counter.
Charged large amount of additional fees, total for a week being nearly $900 not including $300 "deposit". DO NOT USE!!! ABSOLUTE SCAM!!!
No one is answering email or WhatsApp. Booking cannot be retrieved from website , which suppose I can amend or cancel the booking.
False advertisement. Didn’t disclose all information about renting vehicles until we were at the counter. Reps aren’t knowledgeable about rentals. You have to have a certain insurance to rent particular vehicles which makes you have to use their insurance which is 60 per day in addition to rental
Based on analysis of 22 reviews rated 1-2 stars for NU Car Rentals
“This rental loss fee is never disclosed during booking on Priceline; it’s completely hidden, which is deceptive becau...”
“The customer service is extremely rude and disrespectful on top of everything else”
“They operate like a scam”
“I recently rented a car from NU Rent Car and had an extremely disappointing experience regarding toll charges”
“N U Car Rental is by far the worst car rental company I’ve ever dealt with”
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NÜ Car Rentals is a car rental service that provides customers with convenient access to vehicles at numerous airport locations across the United States and Mexico. With a focus on affordability, the company offers a straightforward booking process that allows customers to select their desired pick-up location and choose from a variety of vehicle options. Key locations include major airports such as Orlando International Airport, Nashville International Airport, and Los Angeles International Airport, among others. Targeting travelers and vacationers, NÜ Car Rentals aims to meet the needs of individuals looking for reliable transportation solutions during their trips. The company emphasizes a user-friendly experience, ensuring that customers can easily navigate the rental process to secure competitive rates. By providing a range of car rental options in popular destinations, NÜ Car Rentals caters to both leisure and business travelers seeking efficient mobility.
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NU Car Rentals receives overwhelmingly negative feedback from customers, with many describing their experiences as scams. Reviewers frequently report unexpected charges, including high insurance fees that were not disclosed during the booking process. Complaints about poor customer service and misleading practices are common, with several individuals stating they were billed for services they never received. While a few customers mention having a great experience with the rental process, these positive reviews are vastly outnumbered by the negative ones. Issues such as unauthorized deductions from deposits and a lack of knowledgeable staff further contribute to the dissatisfaction. Overall, the sentiment surrounding NU Car Rentals is predominantly negative, with a strong recommendation to avoid their services.
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