Easy Enough
It's fast and straight forward. Depending on your location, this is the best onramp without using a centralized exchange.

MoonPay is a cryptocurrency platform that simplifies the process of buying, selling, and using various cryptocurrencies, including Bitcoin and Ethereum. Established in 2019, the company has gained the trust of millions of users worldwide, operating in over 180 countries with more than 35 million verified accounts. MoonPay allows customers to purchase cryptocurrencies using multiple payment methods, such as credit cards, bank transfers, Apple Pay, PayPal, and Venmo, making it accessible for both novice and experienced investors. In addition to purchasing crypto, MoonPay enables users to sell their digital assets directly to their bank accounts or MoonPay Balance at competitive rates. The platform also offers a unique feature called MoonTags, which allows for instant sending and receiving of cryptocurrencies without the need for complex wallet addresses. With a user-friendly interface and a commitment to security, MoonPay caters to individuals looking to engage in the cryptocurrency market efficiently.
MoonPay receives a mixed response from users, with a notable portion praising its speed and ease of use. Many customers highlight the platform's efficiency, describing transactions as quick and straightforward, which contributes to a positive experience overall.
However, significant concerns arise regarding security and customer service. Multiple reviewers report feeling scammed, citing issues with unauthorized transactions and difficulties in retrieving funds. Additionally, users express frustration over the verification process for payment methods, which they find cumbersome. While some appreciate the simplicity of the app, others struggle with its usability and the lack of responsive support. Overall, despite its strengths, the negative experiences regarding security and service weigh heavily on the sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very efficient”
“Their ability to resolve matters efficiently while still making customers feel valued speaks volumes about their serv...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Payment Processors.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 3.2 out of 5 (fair) | 4.0 out of 5 (good) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: MoonPay is #3 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.1).
60 reviews of MoonPay. Filter by what matters to you.
It's fast and straight forward. Depending on your location, this is the best onramp without using a centralized exchange.
Slow service. Cards always gets declined. Although you have already submitted verification proof of identity.
Todo perfecto, pero algo caro.
Due to unlawfully obtained data, I want to revoke all purchases or contracts made in my name within the specified time limit. I have filed a criminal complaint with the Bremen/Germany police. The case number is: 197373/2025. I could not find any Support on moonpay.com and there ist no Phone no.
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because I had money stolen from you guys /someone used my details for a purchase and im not happy
My request still was not taken care off
I’ve never had any issues with your company. Everything goes smoothly with MoonPay😍. Thanks for everything 🤩
It was very easy
There was one transaction for the xrp for 50 dollars that still hasn't been deposited on my acct.
My first attempt at transferring money was successful The second time my money went to a different address than what I put in I did not hear back from the friend I sent money to so I assumed,because the info I received said it went to a different wallet , it was gone Happily it was not I still do not understand how this works obviously
Awesome experience still waiting on my transfer in the morning to be in my wallet.
I got scammed. I'm upset. I feel stupid.
Boilerplate notices replaced real answers and progress stalled. 8Ai XAT verified my records against the published terms, pushed an appeal, and the account was unfrozen.
KYC loops restarted again and again with no clear end. 8𝙰𝚒 𝚇𝙰𝚃 prepared the correct set of documents, triggered a targeted re-verification, and the hold was removed.
MoonPay is a cryptocurrency platform that simplifies the process of buying, selling, and using various cryptocurrencies, including Bitcoin and Ethereum. Established in 2019, the company has gained the trust of millions of users worldwide, operating in over 180 countries with more than 35 million verified accounts. MoonPay allows customers to purchase cryptocurrencies using multiple payment methods, such as credit cards, bank transfers, Apple Pay, PayPal, and Venmo, making it accessible for both novice and experienced investors. In addition to purchasing crypto, MoonPay enables users to sell their digital assets directly to their bank accounts or MoonPay Balance at competitive rates. The platform also offers a unique feature called MoonTags, which allows for instant sending and receiving of cryptocurrencies without the need for complex wallet addresses. With a user-friendly interface and a commitment to security, MoonPay caters to individuals looking to engage in the cryptocurrency market efficiently.
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