Money Exploiting, Liars and Insensitive
Left speechless at the treatment received by Meininger Hotel Amsterdam Amstel by refusing to refund, even a part of our full 5 days accommodation and not even letting us re book because we did not have a direct booking. Horrendous attitude and DO NOT RECOMMEND EVER. Plus they lied to us the hotel is open and threatening that if we cancel we won't get back anything, and on their website you couldn't book for the particular dates because, guess what, A PANDEMIC. Pretending the hotel is operating when is actually not is one of the lowest level of excuse I have seen. This is the type of hospitality company that is in for the money, not the passion for hospitality or making their guests' happiness their number one priority. You prefer to stick to your policy than accommodate your guest the best way you can in times of crisis. Then the policy is the only thing you will be left with. Ridiculous
