Luxe Watches

4.905172413793103 out of 5 stars
4.9
Excellent116 reviews

TrustScore

4.9
4.905172413793103 out of 5 stars
Excellent
5 out of 5 stars
111
4 out of 5 stars
3
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
2
116 reviews in total

Review summary

Luxe Watches is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great service and quality of watches at…

Great service and quality of watches at a great price, saw the watch on insta and booked an appointment same day.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent Customer Service

We had some issues at the beginning of the purchase negotiations with my wife's Daytona, however both Jason and Charlie ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great experience and super speedy

Great experience and super speedy. Would certainly recommend. Cheers

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I bought a sea dweller off Charlie and…

I bought a sea dweller off Charlie and received amazing service. The watch was exactly as described and I will be defini...Read more

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0
🔥 High engagement

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6 months ago
5 out of 5 stars

I had my Rolex valued for insurance…

I had my Rolex valued for insurance purposes by Luxe Watches and I am very impressed with how quickly I received my valuation and how comprehensive it was. Given the above, I will be making further enquiries with Luxe Watches about servicing my watches in the future.

Helpful?
Noah Bruce
Noah Bruce
1 reviews
7 months ago
5 out of 5 stars

Excellent company would definitely…

Excellent company would definitely recommend to anyone who’s looking to purchase a watch. Charlie was a great help and I will definitely be back again.

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Simon B
Simon B
1 reviews
7 months ago
5 out of 5 stars

Fantastic Customer Service

Wouldn’t hesitate to recommend Luxe Watches… All the staff are helpful, knowledgeable and professional. Arif, Charlie and Oliver always keep you updated on any progress and quickly respond to any queries. I’ve been a customer of Luxe Watches for 9 years and have always received excellent service.

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steve clarke
steve clarke
1 reviews
7 months ago
5 out of 5 stars

Excellent company with great…

Excellent company with great communications keeping in touch every step of the way. Oliver was a great help. Would not hesitate using this company again. Highly recommended.

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7 months ago
5 out of 5 stars

Breitling watch battery

Had my Breitling battery replaced quick and easy transaction.

Helpful?
George
George
1 reviews
7 months ago
5 out of 5 stars

Superb customer service

I had an excellent experience purchasing a Submariner from Charlie. From start to finish, he was incredibly helpful, professional, and knowledgeable. He answered all my questions with confidence and made the entire process smooth and enjoyable. I highly recommend Luxe to anyone looking to purchase a watch. Thanks again!

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8 months ago
5 out of 5 stars

Rolex GMT II service in 5 weeks

I’ve just received my Rolex GMT II back after a service and a clean and I’m very impressed. The first point is that it only took 5 weeks instead of the 5 months everywhere else was quoted, the watch is immaculate and Oliver Ryan went above and beyond to get it back to me for Saturday morning.

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Susan
Susan
1 reviews
8 months ago
5 out of 5 stars

Excellent valuation service by Oliver Ryan

Excellent service provided by Oliver at Luxe watches. After initial IT problems Oliver managed to sort this out, and provided a written valuation for my watch within a couple of days.

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8 months ago
5 out of 5 stars

I was greeted by Charlie whilst lookin…

I was greeted by Charlie whilst lookin in the shop window at the very nice display and was invited in to have a chat, this then led onto me putting a watch on sale or return. I felt I was treated exceptionally well without being pushed. Thank you to Charlie and Arif for time they gave me and a look at the very large range of exceptional watches they have in stock.

Helpful?
Alan C
Alan C
1 reviews
8 months ago
5 out of 5 stars

Finally found the perfect GMT II

I had been searching for a GMT II Batgirl for a long time and finally found a 2025 model that was in an unworn condition. Right from the outset of making the initial enquiries with their sales executive Charlie, throughout the process of purchase to receiving delivery, was always very polite and professional and willing to answer any questions I had. I’m blown away by how nice the watch is. Would happily consider using Luxe watches for future purchases.

Helpful?
Carl
Carl
1 reviews
9 months ago
5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with. Will definitely be using these for another purchase in the future!

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Keith
Keith
1 reviews
9 months ago
5 out of 5 stars

Very happy customer!

I visited the shop after seeing their Facebook videos. Arif was very professional & patient - his knowledge was also exceptional. After picking the watch I'd wanted for a while, we reached an agreement and I left a happy man - Thank you!

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Sam
Sam
1 reviews
9 months ago
5 out of 5 stars

From start to finish

From start to finish Total professionalism from these guys Always made to feel welcome and at ease, Arif is a true gentleman and knows his stuff too, it's always a pleasure popping into this classy store in the Epping high street in Essex Totally seamless transactions, looking forward to my next visit. I can't fault my experience with Luxe watches, Highly recommended

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9 months ago
5 out of 5 stars

Cartier Privé Cloche

I discovered Luxe Watches while browsing Chrono24 for a timepiece and they had the best offer available. From the start, Charlie was outstanding—patiently answering all my questions down to the smallest details via WhatsApp. Despite the shop being an hour outside London, the journey on the Tube was hassle-free. Upon arrival, Charlie’s warm welcome and seamless service made the experience even better. I left not just with a smile, but with a stunning Cartier Privé Cloche on my wrist.

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robert lewis
robert lewis
1 reviews
10 months ago
5 out of 5 stars

Great shop with really nice guys…

Great shop with really nice guys working there. Charlie knows his stuff and I'd be glad to buy from him again

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Andy W
Andy W
1 reviews
10 months ago
5 out of 5 stars

Great experience with Luxe Watches

Great experience with Luxe Watches. Excellent communication and watch exactly as described. Highly recommend.

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Samuel
Samuel
1 reviews
10 months ago
5 out of 5 stars

Dealing with Arif at luxe watches was a…

Dealing with Arif at luxe watches was a pleasure. Can’t be happier with my purchase and the experience.

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David Lovatt
David Lovatt
1 reviews
10 months ago
5 out of 5 stars

David 1953

Excellent service from all the staff I dealt with regard to the sale of my Rolex Explorer 11. Would certainly recommend them.

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11 months ago
5 out of 5 stars

First class service

First class service. Professional, prompt and polite. I would not hesitate to recommend Luxe for any aspect of watch care.

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11 months ago
5 out of 5 stars

Superb!

Wonderful and very fast thank you very much

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