10 months ago
It was an easy hire and the van was fantastic would highly recommend for anyone that needs a camper
11 months ago
2006 model on 484000km mileage,check engine from pick.up guaranteed that will be ok. Van was not worthy for long travel and uphill road,its like crawling to the top. Gas consumption is terrible. Lucky... See more
At the end of the day, the camper van did the job, but you don't get "peace of mind" with a car that has travelled more than 400,000 km. The condition of cleanliness was rather poor. The ceiling lining was in an unacceptable condition and so the rest of the living compartment. Broken glass was found and it took us two hours of cleaning to bring the campervan on an acceptable standard.
The check in / check out was very quick and professional. All calls have Bern pleasant and helpful. My not working fridge was replased within half an hour. So everything on that side was brillant. The car has defenetly seen better days but didn't failed dringend the whole trip.
Easy and effortless sign up and handover
Good price. Camper was a bit run down looking, but it had everything we needed for a fantastic trip.
We found a dirty duvet in the van when we picked it up. The quality you get for the money paid is very poor. The campervan is not comfortable at all. The mirror kept falling down what lead to insecurity. The van is too old and uncomfortable. Very high fuel consumption.
Exactly as promised. Fast, courteous service. They got me on my way with a minimum of fuss. No issues with the van. Glad it was smallish and narrow as it gave me confidence on the winding, narrow roads.
The car smells bad, the car was Rotten and dirty inside, there was no driver instruction in the camper, we had a flat and destroyed tyre on the motorway. The Hotline ask us to repair it ourself, we are definitiv not satified with this Performance.
We had the rodeo car and it was fantastic. Easy to get around and pretty comfortable to sleep in. Highly recommended.
The welcoming and on boarding was very friendly and easy, also the return process was easy, so five points here. The car was very aged, 411,000 km when we got it and that was very feelable in the seats and other areas. Nevertheless, we drove 5000 km without problems, so three points here. I guess, overall the biggest mismatch is the price versus value. It is highly overpriced and here I would give only two points.
The car was in great conditions, bed, kitchen, everything worked perfectly. And the check in process was easy, staff in the Auckland place were very nice and helpful! Would definetly reccommend :)
Good price. Easy to communicate in email. Friendly and polite staff.
Super easy to book super easy instructions/rates beautiful camper excellent staff and service. Perfect!
The car was far too old.
Could improve on airport pickups, maybe every half hourly or a call to collect system as we had to wait an hour and 15 mins for collection. Van was an upgrade from what I had initially ordered which was great except you except you have to fold bed away when you are driving and the inside windows were very dirty which we cleaned ourselves as vision was cloudy. Staff were friendly and drop off was easy. Would be easier if road tolls were included like every other rental camper we have used. Would consider using them again, overall a good van and good service. Thankyou!
Quick service.
Old, run down vehicles are rented on highest prices. Value does not match the price you pay. The coin matters, not the customer. Customer service experience low I got a different car than booked, less valuable, but charged the high price! There are better options to rent in NewZealand than Lucky!
Un vieux van tout pourri . Des prix exorbitants . Aucun confort. Tout est vieux et abîmé . Une honte absolue.
Despite what a lot of the reviews say, we had an excellent experience with lucky rentals Christchurch. The checking in and receiving of the van was super quick and easy, the campervan was perfect, it was clean, in good condition and didn’t give us any trouble for the full 2 weeks. The only reason I have given 4/5 was due to their high admin fees for fines.
Easy communication and pick up. Great product. Good value for money, compared to others and given the busy seadon
Good service, backup when things went wrong and at a good price
Based on analysis of 107 reviews rated 1-2 stars for Lucky Rentals
“Not very nice to be in a customer service support”
“I am still in dispute with this company as they charged me for a parking fine I had already paid”
“Was wondering if I was going to be lonely on my trip but thankfully I wasn’t as a family of rodents was supplied with...”
“I am still in dispute with this company as they charged me for a parking fine I had already paid”
“The following points relate to the vehicle itself: - The tires were under-inflated when I picked them up - The engine...”
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Lucky Rentals is a campervan hire company based in New Zealand, offering budget-friendly options for travelers looking to explore the country. The company provides a diverse fleet of fully-equipped campervans, including models like the Lucky Rodeo, Jackpot, Rover, and Rambler, catering to various travel needs. With features such as unlimited mileage, low rental rates, and no hidden fees, Lucky Rentals aims to make road trips across New Zealand accessible to a wide range of customers, including families, solo adventurers, and groups. In addition to campervan rentals, Lucky Rentals offers services such as free airport transfers, discounted fuel options, and information on freedom camping. The company prioritizes customer convenience and transparency, ensuring that travelers have all the necessary resources for a safe and enjoyable journey. With their commitment to affordable travel, Lucky Rentals serves those eager to experience New Zealand’s breathtaking landscapes while enjoying the flexibility and comfort of campervan travel.
Lucky Rentals receives a mix of feedback from customers, reflecting both positive experiences and significant concerns. Many reviewers praise the helpful staff and the ease of the booking process, highlighting that the campers are generally comfortable and well-maintained. Positive sentiments often mention great service and enjoyable trips, with some customers expressing satisfaction with the condition of the vehicles. However, critical reviews frequently point out issues with vehicle reliability, including substandard conditions, high fuel consumption, and mechanical problems such as check engine lights and malfunctioning appliances. Additionally, some customers report unpleasant surprises, such as cleanliness issues and unexpected fees.
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