Review summary

Klook Travel is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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AH

Alex Harvey

4 out of 5 stars
Easy to sign up.

Easy to sign up.

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All reviews

1,000 total • Write a review

Showing 141 - 150 of 996 reviews
CP

Easy to navigate through the app and so…

Easy to navigate through the app and so many options

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FP

Easy to book & lots of discount offered.

Easy to book & lots of discount offered.

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SP

I was very disappointed with your…

I was very disappointed with your cancelation policy and not having a live person to speak with. Also, none of my bookings showed up in my app. Very frustrating to have to find emails with booking confirmations.

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LN

Easy to book

Easy to book

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SA

Nice experience

Nice experience, I like it

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L

Easy to use and discount with promo…

Easy to use and discount with promo codes

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DI

I need a room last minute and it was…

I need a room last minute and it was very convenient thank you very much

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FC

The ease of managing/booking multiple…

The ease of managing/booking multiple attractions is much better than any other platform i tried.

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AL

Unredeemable tickets bought on Klook

I booked two train tickets from Klook to return to Shinjuku Station in Tokyo from Mount Fuji. Only found out that the tickets were NOT redeemable at the train station at Mount Fuji! I was told by the station staff that I could only pick up the tickets in Tokyo, what’s the point?! However, there is no such information displayed on Klook website before purchasing tickets. I contacted Klook, very slow response and not helpful at all! Only BS excuses and I can’t even get a refund! I would never book anything from them again nor recommend them to anyone. Avoid Klook at all cost!

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