JS Law is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
JS Law handled my sale and purchase. I would like to give a 5 star review for Khusbu Vhikabai. Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answering my questions and keeping us informed all up date. Thank you so much JS Law. Good service, excellent communication and an efficient stress free experience
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the law ombudsman if I thought I would get any resolution.
I would like to give a 5 star review for Loni Timson. Throughout my experience with JS Law, Loni has been professional, supportive and understanding answering all questions and queries and keeping us informed and up to date. I can’t thank you enough Loni! 🌟🌟🌟🌟🌟
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
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US
I feel compelled to share my experience with the law firm currently handling our house purchase, as it has been deeply frustrating and disappointing from start to finish. We were recommended this firm by our mortgage advisor—something we now regret deeply. We began the house purchase process in November of last year, for a brand new, chain-free property that was already completed at the time. Despite this, we are now eight months in, and the process remains incomplete. Our conveyancer, Kenny Crowther, has provided what I can only describe as extremely poor service throughout. Communication has been minimal at best. I have not been able to speak with him even once by phone, and email responses often take two to three days, even now when we are under urgent time pressure. Due to the delays, we’ve had to apply for a mortgage offer extension, and we are now just over a week away from the mortgage offer expiring completely. The lack of urgency or accountability is incredibly frustrating, especially given the high stakes involved. On the rare occasions we’ve been able to speak with someone at the firm, the tone has often been rude and dismissive—as if we are inconveniencing them, rather than being paying clients. It is deeply disappointing to see such a lack of professionalism and care in what is such a significant life event. I would strongly advise others to avoid this firm if they are looking to avoid unnecessary delays, stress, and anxiety.
Date of experience: July 4, 2025
Ruby and JS Law was recommended by our estate agent and I have nothing negative to remove. Service was very good.
Date of experience: July 2, 2025
US
Thank you very much VJ at JS Law for your work on getting our Sale through in quick time once everything was covered. You were professional and answered all our questions. I like the dashboard on our case file so we could see everything that was happening. Thank you.
Date of experience: July 2, 2025
We cannot recommend Grace enough she made the whole process smooth and stress free for us with our house. Always prompt in responding to emails and any concerns that we had, all work was carried out professionally and with fine detail. 5 star rating without hesitation!
Date of experience: July 2, 2025
US
I am selling a property and this firm has delayed the sale on an unprecedented scale! 20 weeks and counting! Like other reviews they are blaming my buyer for not providing information and claiming to have done work they haven't! A simple call to Land Registry proved that. They were so incompetent they even had my buyer confused with someone and were asking about a property in Leicester they thought they were buying! How is this service acceptable in the 21st Century? I have posted warnings on other sites about this firm as organisations I am part of should be aware of the level of tardiness, bad service and total indifference to their role being something that needs to be carried out in a professional, timely and efficient manner. My buyer has had his buyer have 2 lost sales as this has been dragged out for so long, unacceptable.
Date of experience: June 29, 2025
The communication was really bad there were days without any come back from questions. This caused a lot of stress. I felt I was the last to know when things were being told. Completion was set a few times and then dates didn't transpire due to poor communication. I'm still waiting for emails now for things I was told I would be emailed about. I was doing the running around when I was paying someone to do the work. I would not recommend.
Date of experience: June 28, 2025
AVOID!!! Luckily I haven’t used these clowns but my buyer has. The way this firm is set up is a joke, why do enquiries need to be sent to a case handler to then be reviewed by different teams?! This adds complexity to the process, just hire competent solicitors. My experience with JS Law is one I wish to never go through again, they’ve been told on multiple occasions the deadline the chain was working to but have left enquiries until the eleventh hour. This deadline has now passed and the chain has fell through at the top. Communication is poor, you struggle to get hold of them via email or telephone, they just don’t care about their customers. We’ve had enquiries that should have been asked at the beginning of this process left until last, repeated questions (can you guys not read?!) it’s all very frustrating. Well done JS Law you absolute clowns!!! For anyone looking at these glowing reviews please go elsewhere, it’s probably paid reviews.
Date of experience: June 27, 2025
Ruby supported me all the way through. Her communication was amazing and nothing was too much. My house buy wasn't as straight forward as we would have liked but Ruby was patient and understanding the whole way. Thank you!
Date of experience: June 27, 2025