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IWC Probate and Will Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
Sharon Edwards dealt with a deed of variation for me relating to my aunt's will. She was great from start to finish and never kept me waiting for a reply. She was very friendly and efficient - don't be afraid of using the IWC online services!
I dealt with Loren Jarvis, who was amazing! The service was great and I could not have asked for a better contact/service. Thank you - will recommend to all our family and friends going forward.
Very helpful and friendly service from all concerned. Thanks to Sharon and Carol for their hard work.
They were very helpful and did a superb job. Many thanks to Loren and her team.
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www.iwcprobateservices.co.uk534 total • Write a review
US
Very comprehensive advice. There was a series of products available which reassured me that there were choices and that we were in charge of elements of the process. Very professional and sensitive execution of the process. Thank you
Date of experience: August 21, 2024
We have used IWC for both our wills and LPA’s. We have had an excellent service. They listen to our requirements and offered sound advice. Hannah recently dealt with our LPA’s and was very efficient and professional. All communication, whether telephone or email was carried out quickly and in a friendly manner. We have been extremely satisfied with the service provided.
Date of experience: August 5, 2024
US
The service provided was fine, however when the important documents were returned to us they were put in an envelope that didn’t allow the full address to be viewed. Our post lady had to rip the address window to view the first line of the address. I contacted IWC to advise them of this issue and have been ignored (contacted 06/07 and still no response 03/08 when replies were received very quickly previously) The medallion stamp was fine and came through quickly but as the documents were returned carelessly I wouldn’t use them again. Copies of bank statements, passports and various other copies of documents holding sensitive information could have ended up anywhere. Edit following reply: I understand the service was provided within timescale for the price quoted, this was not in question. I believe I portrayed correctly within my review the service was fine for the stamp and quick. The issue was due to the return of the documents, I refute your comments regarding the postal service chosen for return, as this has no bearing on the complaint regarding envelope/return. The point I am making has been missed, again I will explain. As you know, the documents returned to me included sensitive personal information. Therefore, returning in the way you have (envelope with no first line of address viewable) is careless. You may view this as a harsh review, however, I stand by what has been said. You have every right to defend your business, as you have, but I think the nature of your comment regarding premium return option shows you haven’t understood why I have left a review and attempting to attack my choices does nothing to excuse the facts. I gave the business the benefit of the doubt to apologise for the mailing issue, via email alerting you to the problem. Your staff didn’t acknowledge this, therefore, benefit of the doubt rescinded - fair review based on the facts presented.
Date of experience: August 3, 2024
I tried to sort out my late husband's shares for 12 months before eventually finding iwc.. loren jarvis was so helpful kind and throughly efficient, and the speed at which this was completed was amazing . I only dealt with her and when I phoned she knew exactly who I was making this difficult process so easy. I wouldn't hesitate to recommend these to anyone. I'm one very happy lady
Date of experience: July 12, 2024
Fantastic company. Communication was brilliant and they did all that was required and when. I cannot fault the way in which they guided us through such a delicate time. Thank you
Date of experience: June 24, 2024
Excellent quick service
Date of experience: June 20, 2024
Steve helped us through each step of the process and was amazing throughout. He kept on top of everything in a timely manner and i could not recommend him enough.
Date of experience: May 9, 2024
