Amazing customer service
Amazing customer service! Super quick and friendly

Handbag Clinic receives high praise for its efficient service and excellent delivery, with many customers noting the promptness and quality of their purchases. Reviewers frequently express delight in their handbags, describing them as "like new" and in "fabulous condition." The customer service is highlighted as super nice and competent, contributing to a positive shopping experience. However, some consumers report issues when selling bags, with complaints about delayed payments and lack of communication regarding sales. Despite these concerns, the majority of feedback emphasizes satisfaction with the buying process and product quality. Overall, Handbag Clinic is viewed positively, with a strong reputation for service and product excellence.
A week ago
Really lovely quality bag. Beautifully presented and desribed perfectly!! Speedy delivery of a very genuine piece. I love it!!!
A week ago
This is the second time you have sent a"tell us More about your experience", the a response will not improve. See previous response.
A week ago
Great customer service and the bag arrived in almost perfect condition and exactly as described
Amazing customer service! Super quick and friendly
Lovely bag. Excellent condition Beautifully packaged Good communication Great website Quick delivery Can’t fault the experience
Great communication.. answered my WhatsApp straight away. My bag (Celine Triomph) arrived quickly and it is in mint condition, like new. I paid a reasonable price and will definitely check them out in the future when I want to buy a new bag for my collection.
Absolutely love the Handbag Clinic!! I have purchased several handbags and they were better than described at fantastic prices! Their customer service is the best and they put their customers first. I will definitely be buying from The Handbag Clinic again.
Prompt delivery and as described
So delighted with the new handbag. It honestly looks like new! Would not hesitate to use this site again.
Brilliant communication and responsiveness, even where I had made an error with the delivery date it was no problem and quickly solved. The bag itself was well packaged and was per the pictures on the website however, I had requested some additional pictures before purchase which were detailed and provided promptly, this was hugely helpful enabling me to make a quick decision on whether the bag was what I was looking for. There was also a negotiation on the price, i would say a generous discount where handbag clinic didn’t need to as I’ve no doubt the bag would have sold at the price advertised. All in all a brilliant service. First time customer and very happy. Only problem now - resisting temptation!
Emre was really helpful - helped me pick out two bags which I love!! Thank you
Emre was wonderful!! Immediately understood what my daughter was looking for and provided invaluable help.
In Have bought several.bags from The handbag clinic but this is absolutely my favourite, I adore it, I won't be selling this one. Arrived three days after ordering. Like new.
Brilliant service and I love my bag
Well described with great pictures, easy to use website and with very quick delivery, no hesitation in using again
Great service and communication. I asked for more pictures of a LV bag and they promptly arrived. I was happy with the bag which looked in perfect condition and it was exactly as described. My partner was very happy with her present. The bad was packaged well and protected. The only slight issue is that the LV box has a tiny bit of damage, which would have been nice to know in advance. I am still giving 5 stars as bag is lovely, price was great and service via WhatsApp was excellent. Thanks
Really quick delivery, packaged well and just efficient
A gorgeous selection of designer handbags at fantastic prices! My second purchase from the Handbag Clinic, the website is easy to use and the purchase a smooth transaction. Well packaged and super quick delivery, thank you 🙂! I will be back soon for my Birkin 🤭😘
Emre at the Handbag Clinic in Selfridges was extremely helpful in helping us find the right bag today! He clearly had a lot of knowledge and was able to tailor our search based on the information we gave him. He also made us aware of all the extra services available with regards to handbags. It was a very busy boxing day and we did not feel rushed and he took his time with us. Would definitely recommend him at the clinic.
Omg love my new to me bag! What a special bag at an acceptable price! Thanks
Really good shop
The product and speed of delivery was excellent but the charges UPS put charges that more than doubled the price Might be better to use a different courier or DPD for EU
A lovely interaction with the Team, very easy purchase and my daughter was over the moon with her vintage Chloe Paddington. Her second Chloe from Handbag clinic, super service and quality, another happy purchase.
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Handbag Clinic is a professional service provider specializing in the restoration and care of luxury handbags. The company offers a range of services that includes cleaning, repair, and refurbishment, ensuring that customers can maintain their high-end accessories in optimal condition. With a focus on quality workmanship and attention to detail, Handbag Clinic caters to a diverse clientele that includes individual consumers, collectors, and retailers seeking to enhance the longevity of their designer handbags. The company operates primarily through its online platform, accessible at www.handbagclinic.co.uk, where customers can easily request services and obtain information about their offerings. By providing expert care for luxury handbags, Handbag Clinic supports customers in preserving their investment pieces while promoting sustainability in fashion.
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