All on time and works well
All on time and works well
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4.7
Excellent
271 reviews
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Review summary
Go Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Friendly, tidy and professional install
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
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A great
A great, simple and straight forward process.
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Only just joined. Good so far.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle. So far very good. Thank you.
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Company details
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Website
www.gointernet.co.ukAll reviews
271 total • Write a review
Showing 181 - 190 of 267 reviews
JH
Polite..professional..people...Proper…
Polite..professional..people...Proper Good.xx
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NM
Patchy internet speeds, unhelpful customer service
Having been customers for a couple of years we had often encountered patchy internet speeds, which worsened considerably over August 2019 and culminated in a complete service outage. I spoke to customer service who said the problem was our package and offered a free trial over the next few days of a higher speed package. However they evidently did not do anything to see if there was an underlying problem, as the service over that weekend was if anything worse. On Sunday evening I wrote a factual description of the problems we had experienced, and giving 21 days notice to terminate service. I immediately got an email back from the MD, complaining about the "tone" of my email (it was completely factual and polite) but promising to have his engineer investigate on Monday (the next day). On Monday evening I recorded download speeds of around 0.5 Mbps - barely enough to process text only email, and sent a screenshot to them. Since then we have had a very unhelpful exchange of emails from billing with charges out to the middle of October and imposing late fees because we (as we told them we would) we had cancelled our direct debit pending receipt of a final bill. Which we never got - just a confusing collection of invoices and statements which we were expected to reconcile for ourselves. I'd like to be able to support innovative local tech businesses in the Isle of Wight - but both the technical product and the customer service of this company offer leave an awful lot to be desired.
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JP
Have only had go internet for 4wks more…
Have only had go internet for 4wks more than satisfied so far.
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DT
Friendly,helpful and connected…
Friendly,helpful and connected everything up for me and made sure everything was working properly
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SG
Very helpful in setting up our internet…
Very helpful in setting up our internet connection. Arrived on time and minimum of upheaval quickly carried our the necessary work. Would definitely recommend this company.
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WA
Knowledgable, Friendly and Communicative.
Knowledgable, friendly and communicative. I would highly recommend Trevor and his team.
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WE
First Class!
I shopped around to look for service providers to supply an Internet Connection into my new office. I contacted Go Internet and the set up process was seamless. Within a few days, I had a high quality fibre connection from a company that really cares about their customers. Upon set up, Gareth checked the speeds against the package I was on to ensure they were delivering what was expected.
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