Terrible company,impossible to contact…
Terrible company,impossible to contact never get back to you fitters incompetant

GEMCO is a leading provider of garage equipment and workshop installations in the UK, specializing in a comprehensive range of services designed for vehicle workshops and dealerships. The company offers solutions including the supply, delivery, installation, training, calibration, and maintenance of various garage equipment, such as vehicle lifts, MOT bays, and ADAS systems. With a commitment to quality and innovation, GEMCO serves a diverse customer base, ensuring they have access to premium products from renowned brands like TECALEMIT, AUTOPSTENHOJ, and DUNLOP. As a part of the Nexion Group, GEMCO leverages over 70 years of industry experience to deliver reliable services tailored to businesses of all sizes. Their expertise encompasses workshop design, inspection, maintenance, and breakdown repairs, establishing GEMCO as a one-stop-shop for all garage equipment needs. The company prioritizes customer satisfaction by providing value-added solutions that enhance the operational efficiency of vehicle workshops across the UK.
GEMCO receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and lack of responsiveness. Reviewers frequently describe the company as "shocking" and "the worst" they have dealt with, citing issues such as untrained engineers and significant delays in service.
Complaints about exorbitant fees for repairs and defective equipment are common, with one customer mentioning a £2,500 charge for a motor replacement that should have been covered. However, there are a few positive remarks, particularly about the installation of MOT lanes and the commendable service provided by an employee named Michael, who received praise for his thoroughness and professionalism. Despite these isolated positives, the majority sentiment is one of disappointment and a strong recommendation to avoid GEMCO.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Once installed we had a few teething problems but again Sam came to the rescue and with the aid of Ash in customer se...”
“I do hate writing poor reviews but I feel I need to”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | — | 27 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: GEMCO is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 1.5).
27 reviews of GEMCO . Filter by what matters to you.
Terrible company,impossible to contact never get back to you fitters incompetant
RIP OFF MERCHANTS
WORSE SERVICE IN THE WORLD DO NOT USE
Looks like another Uk company that doesn’t care. Phoned twice now and still not done anything about work I need carrying out. Not returning any calls as promised, no feed back.
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GEMCO is a leading provider of garage equipment and workshop installations in the UK, specializing in a comprehensive range of services designed for vehicle workshops and dealerships. The company offers solutions including the supply, delivery, installation, training, calibration, and maintenance of various garage equipment, such as vehicle lifts, MOT bays, and ADAS systems. With a commitment to quality and innovation, GEMCO serves a diverse customer base, ensuring they have access to premium products from renowned brands like TECALEMIT, AUTOPSTENHOJ, and DUNLOP. As a part of the Nexion Group, GEMCO leverages over 70 years of industry experience to deliver reliable services tailored to businesses of all sizes. Their expertise encompasses workshop design, inspection, maintenance, and breakdown repairs, establishing GEMCO as a one-stop-shop for all garage equipment needs. The company prioritizes customer satisfaction by providing value-added solutions that enhance the operational efficiency of vehicle workshops across the UK.
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