Florida Credit Union

As a first-time customer, I had high expectations for my experience at Florida Credit Union’s Butler Plaza North Branch, but unfortunately, I was left extremely disappointed by the service provided by Jason Woods, the Assistant Manager. From the moment I approached the counter, Jason was unhelpful and seemed uninterested in assisting me with my questions. Despite being new to the credit union, I was hoping for clear guidance and a welcoming experience. When I expressed my concerns, I was expecting a higher level of service from someone in a management position. However, Jason's response was dismissive, and instead of offering solutions, he left me feeling more frustrated and confused. As the Assistant Manager, I would have expected much better customer service and professionalism. This lack of support has made me reconsider my decision to bank with Florida Credit Union.

I would give negative stars if possible. I was forced to open several accounts by my abusive ex-husband. After having my face surgically repaired and finally filing for divorce, the judge awarded responsibility of these accounts to him. FCU refuses to acknowledge these court orders, and continues to rack up interest on my open accounts several years later. I will be filing a formal complaint with the BBB and contacting my lawyer. Absolute trash customer service. Zero empathy, understanding, or caring among the entire lot.

I wanted to get my account with them in accurate order because my husband had passed. I bought in his death certificate but wasn’t having any luck with using my mobile app to get to my account. I did go in but they said it was going to take awhile. It sure did. After three visits and a couple of phone calls it was finally resolved. It took a couple of weeks and was very inconvenient. Let me also mention one week I get a cashiers check at no charge but a few weeks later there’s a $7 charge for them. And more on this… I also think some employees need a manners class. It’s pretty sad when you go into a place where they are supposed to be helpful but they have an attitude towards you. I’m appalled by the way a couple of the young girls spoke to me. When I used the drive thru I asked why are they charging for cashiers checks a teller was very snippy with me and it obviously showed in her tone of voice and in her face. I thought members would get them free of charge so I drove through a second time and a different teller answered my question without a snarky attitude. Congratulations!! You sure know how to push buttons there.

This bank used to be GREAT; as of Nov 2024 they are pitiful. They placed a restriction on my account so I cannot log in to my account to see what the issue is. I recently closed my checking with them, but still have 3 other accounts. Upon using "chat" I was told I have to call. After holding for >20 minutes, I was told no help was available, the dept who locked my account wasn't there, that my account was "dormant" after regular use, and a request would be placed to have someone call me on Monday, 11/4. No one called. I tried calling Monday at 4:10 pm, was on hold >33 minutes without response. I hung up and tried a different number (there are several available!), where I was on hold 5 mins. During this hold I was given an option to leave a "call back request without losing my place in line", which I did. I received a call back at 5:21pm, however the person disconnected the moment I answered. I tried calling back and gave up after 19 more mins on hold. 11/5 I tried again to call with the same result: extended wait on hold, request call back, bank person hangs up as soon as I answer. 11/6 I tried again, this time leaving my work desk phone as the call back number. I got the exact same result, the bank person disconnected as soon as I answered!!! Such a waste of time, major aggravation, and now I'm forced to go in the bank when I set everything else up online specifically because the only branch near me is very inconvenient. I've had this account more than 5 years, and this is how I'm treated??! I think it's reasonable to at the very LEAST be able to discuss an issue the bank created on the phone as well as have the barest minimum of customer service available.

$897.00 was transferred to pay off my auto loan without my permission. When I called in I was transferred to Stephanie in member solutions. To be honest, she was really rude and condescending about the situation. When I asked if I can at least be refunded half the cost , I was told no and when I asked to speak with someone else I was transferred to a voicemail. When I called back another person from the same department said “richardo”? didn’t my co-worker already transfer you to the voicemail. Like there is has to be someone else I can speak to or can correct this. I have banked with FCU for almost 6 years and today I felt belittled.