Good, but lacks info around shipping
ordering online went well but after that it was very confusing as I got no information whatsoever about the delivery of my item. There was never a date nor tracking number provided... I was totally in the dark until a van arrived at my door almost a week later. There's a lot of room for improvement around the after-sale and delivery arrangements... but besides that all went well. I was a bit afraid since my item was expensive - but thankfully all ended well and I am very happy with my item (Concept2 BikeErg)