5 months ago
Hidden fees - only after I called to complain about my surprise $20.00 a day fee when I arrived to the "hotel"/resort in San Diego, CA (The Dana on the Mission Bay). The fee was not listed with the o... See more
5 months ago
WORST SERVICE EVER. Hidden fees. Rude REMOTE attendants. I reserved the car through Expedia. I was waiting for the Routes Shuttle to pick me up before 8:30 pm. Their shuttle driver told me that this... See more
5 months ago
Expedia by far has the worst customer service I’ve ever dealt with. They tried to tell me a flight was $115 more than what their website was showing while I was on the phone with them. And said the we... See more
5 months ago
Expedia is great platform for purchase the tickets
I found out Expedia let's you book a rental car with Dollar car rental and gives you a price and itinerary/reservation even though the car rental agency has no cars available when you get there. Very disappointing!!
Not only Expedia created bunch of debits and credits on my both CC where one of them was blocked by CHASE FRAUD due to CONFRIM -> and then Expedia changed prices in the end again ( +$250 ) -> CONFIRM -> double charges/credits mess to cancel FIRST CC confirmation and approve CC SECOND confirmation. It created bunch of debit / credit mess transaction for my both CC i never had problems with . VISA immediately canceled my CC due to FRAUD transaction !!! But after its confirmed even now I still see the OLD price I initially applied which is $411 per ticket yet Expedia charged me $470 which is ~$250 more for 4 tickets ! I was a long time customer with Expedia but it looks like no more ... its not a business to FOOL CUSTOMER with FAKE advertising creating customer CC mess in the end ! WHAT A FRAUD !!!
I give it a one because I don’t have an option for a zero!! This company charged me double the price of my vacation then what I paid for. I liked the commercials and thought that it would be inexpensive or at least save me some money, but they completely screwed us over! We paid more in taxes fees charges, then we did from our ENTIRE trip. I would never trust them and I would never recommend them to even my worst enemy. I will never use them again and I would suggest you do your research before you book. Trust me, it is a scam, when we called customer service, they laughed at us.!!
Too expensive but I have received my £11:32 OneKeyCash!
On a last-minute booking in Japan, Expedia provided me with confirmation that I had booked 3 rooms. The hotel's app, however, showed that I had only booked 1 room. This was a non-traditional hotel with no front desk, so had I shown up via taxi with my group only to find out there was only 1 room, we would have been up a creek, so to speak. So I did what I had to do given the glitch and reached out to cancel the booking. Mind you, this was within 10 minutes. The hotel refused, and so Expedia refused to refund me, despite this being caused by a glitch in either their system or the hotel's. I was forced to dispute the charge with my credit card.
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Reviewers frequently report negative experiences with Expedia, citing customer pain points more often than praise. Common complaints include expedia, customer, hotel, again. A smaller set of reviewers mention positives such as expedia, expedia best, expedia best expedia, best. Overall sentiment is predominantly negative based on 25 reviews and an average rating of 1.4 stars.
