Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
Entertainment Earth receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional customer service, particularly praising staff member Donald for his helpfulness and efficiency in resolving issues.
Consumers appreciate the reasonable prices and the site's ability to offer new collectibles ahead of competitors. However, a significant number of reviews express dissatisfaction with the company's shipping reliability and order fulfillment, citing delays and poor communication regarding order statuses. Some long-time customers feel that the company has declined in quality over the years, leading to frustration. Despite these issues, the positive experiences with customer service seem to stand out. Overall, while there are commendable aspects, the negative feedback regarding order handling and shipping cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 100 | 100% | -1.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 8 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 3.7 | 9 |
| Nov 24 | 4.0 | 8 |
| Dec 24 | 5.0 | 5 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 2 |
| May 25 | 2.3 | 4 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Appreciate the kindness and speed of their customer service and will continue to buy from EE”
“Its original price is $109, with the end of year $10 off, I paid $99 plus shipping And coming to April 2025, Entertai...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Collectibles.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | −31% | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | −3% | 551 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 15 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 12 | |
| 1.8 out of 5 (poor) | 67 out of 100 | — | — | — | — | 5 |
Bottom line: Entertainment Earth is #4 of 5 on overall rating in this group. On delivery, Meltzer Sports scores higher (5.0 vs 2.6).
100 reviews of Entertainment Earth. Filter by what matters to you.
I still can't say enough good things about Entertainment Earth and especially Donald T., who has always taken care of me and my collectable figures. He's a great asset to the company and deserves a 2 week paid vacation to the Bahamas! Thanks guys, you'll always be my number 1 collectables shop. Cheers- Sir Bob
Donald went above and beyond to help me get the best shipping and savings for my McFarlane Toys DC Multiverse Batmobile.
Donald Tapia Was an amazing agent handled the issue and clarified the situation as well. He is very experienced and knowledgeable will contact again if an issue arises. Thank you
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Donald was very knowledgeable and very courteous to my questioning. I greatly appreciate me getting him today as a customer service rep, talking to him I really felt like Entertainment Earth is more for the people than a big conglomerate company worrying about profits over the people that actually purchase their inventory.
I had a great experience with Donald T. today on the phone! He couldn’t have been nicer and was super helpful in taking care of my issue. We have a lot of similar interests and I could have chatted with him all day! But I restrained myself because I know he has other people to help, lol! Thanks again for a great experience!
I am fairly new to Entertainment Earth as a customer. The orders received have been very well packaged and items arrived in mint condition! On two occasions I called customer service for help with an order and can say I received “over the top” assistance. My issues were addressed and taken care of promptly and with no hassle. Special thanks to Donald and Bri for their excellent service! Both were very helpful and are an attribute to Entertainment Earth!
Donald Tapia helped me immensely in an issue I had. I called and wanted to cancel an order but with my order already processing, it couldn't be cancelled, so I thought that's that but Donald went out of his way to pull some strings and helped me cancel the order and refund me all of my money back. Greatest customer support I have received and can't praise Donald enough. He's for the people!!!!
I primarily buy Funko Pops from Entertainment Earth, though I've gotten some other collectibles from them as well. If you're a collector like me you know that it's important for whatever it is you're collecting to be in Mint Condition. Having said that, one of the biggest reasons I shop at Entertainment Earth is that they have a "Mint Condition Guarantee" and I have not seen that with any other store. Now, there have been a few instances where a Pop I ordered arrived damaged but I would just request a replacement and a new one would be sent out to me and I would ship back the Not Mint Pop after they email me a return label. It really is that simple. I've also had a few instances where I had questions about an item or order so I reached out to customer service. For example, today I spoke to Donald because I had placed an order last night but forgot to add a few additional things I wanted (they were open in tabs on my phone, not my computer lol). Donald told me that because it was within a certain time window I could add them to my order no problem. I'm sorry that I don't remember the exact parameters of the time window, I just know that I was still in it. If you have a question about that I would suggest calling or using the live chat if you recently placed an order. If you haven't placed one yet and it isn't time-sensitive email is good (they always reply to emails.) The whole conversation probably took about five minutes, which was great. And like all the other times I've called, I didn't have to wait on hold, I didn't have to deal with any stupid automated system, and whoever I spoke to knew their stuff and did what they could to help me. Aside from their excellent customer service, I also want to mention that Entertainment Earth often has exclusives to their store that you can't find anywhere else. On top of that, they have the Low Price Guarantee so you don't have to worry that you're spending more than you want to (I have compared many things to other stores, and not once have I seen anything cheaper elsewhere.) Lastly, they give you 90 days to return or exchange something. That's a whole THREE MONTHS. Usually you only find that kind of thing if you've got a specific store's credit card. All in all, I'm very happy with my shopping experiences and any interactions I've had with CS at Entertainment Earth and I couldn't recommend them enough. TL;DR: Entertainment Earth is awesome because they have: - Low Price Guarantee - Mint Condition Guarantee - Excellent Customer Service - 90 Day Return/Exchange Window which is a very quick and easy process - Exclusives you can't find elsewhere Oh, and they now have $7.95 Flat Rate Shipping so if you don't meet the $99 threshold for free shipping you won't break the bank on shipping costs.
The associate once he found my email . Resolved the issue in an instant. This kind of customer service is why I buy from entertainment Earth and will continue to do so. I can't wait for the replacement to get here. I like you enjoy my Funko Pop's. You have quite an asset in Mr. Tapia.
I can’t think of any other way to describe Entertainment Earth other than Awesome! They have a wide range of products to choose from, cool exclusives, and to top it all off they have a mint guarantee. I’ve ordered from them more times than I can remember and every time has been a great experience. If I do ever have trouble with an order, customer support is always friendly and very helpful, which may seem small but it makes a difference when other companies don’t treat their customers the same way. I keep coming back to this store because I trust that I will always have a great experience.
Donald made my experience great!!! I placed an order for a popular item, and I had some questions about the site. He answered every question that I asked, and was very patient. Customer service is not dead yet. I will be ordering from this site in the future.
one of the, if not the best online collectible stores around. This company stands behind their products. 100% mint guarantee means 100% mint guarantee. Their customer service team always goes above and beyond to get you sorted out. EE customer for life
I called Entertainment Earth with a complex order. After explaining the situation to Donald one time, he understood exactly what I wanted and completed the task in the easiest most efficient way possible.
Great platform 👍
| Donald is an outstanding representative for entertainment earth. He was very kind and cool to me and very knowledgeable.A pleasure to speak with!
I've always received good service whenever I called Entertainment Earth in the past. However, this customer service rep ( Donald Tapia ) provided me with outstanding service! He was very reasonable and he went to great lengths to help me fix an issue I had with my order. I hope to receive help like this in the future and hope everyone experiences this level of customer service in all future calls to this company. Thanks again and hope you get the credit you deserve.
I've always received good service whenever I've called EE in the past and spoke with a customer representative. However, the customer service Donald Tapia provided today was amazing! He is extremely personable, he cares about the customer, and he went to great lengths to help complete my order. I can't say enough good things about the customer service Donald provides! And speaking with him reinforces Entertainment Earth as my top choice as my toy/collectible provider. I wish every company had a customer service representative as excellent as Donald Tapia!
Entertainment Earth is a leading online retailer specializing in collectibles for hobbyists and enthusiasts. The company offers a wide range of products, including action figures, toys, and memorabilia from popular franchises such as comic books, movies, and television shows. With a focus on high-quality merchandise, Entertainment Earth serves a diverse customer base that includes collectors, gift-givers, and fans of various genres. The platform facilitates easy browsing and purchasing of collectible items, catering to both seasoned collectors and newcomers to the hobby. Customers can find exclusive items, pre-orders for upcoming releases, and a variety of merchandise that appeals to different interests within the collectibles market. By prioritizing customer satisfaction and providing detailed product information, Entertainment Earth aims to enhance the shopping experience for all of its users.
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